Jonathan Burnett
Republic,MO
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Have led out team members to on-time job completion. Assign tasks, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals.
Overview
15
15
years of professional experience
Work History
Supervisor
Amex - Global Business Travel
11.2021 - Current
- Created and maintained KPI reporting to track the team's effectiveness and overall success
- Held 1on1 with the team on a monthly/weekly basis
- Interviewed for open positions on the team
- I handled large data sets created reporting and provided observations on information, Also used the information to create the monthly MBR slides for merch recon and implementing feedback MOM
- I worked with our international stakeholders via email, zoom, and chat to ensure process gaps were closed and reconciliations were completed on time
- Worked with escalations and follow-up to ensure that the issue was resolved
- QA completed work for accuracy and provided feedback in our 1on1. I Worked on reconciliation from time to time to keep my knowledge Sharp.
Senior Coordinator
Amex - Global Business Travel
07.2020 - 11.2021
- Manually allocate Cash Receipts
- Review and process Customer Refunds Generate Month End Customer Specific Pull and complete the AR ME aging report Put together a multi-currency report Complete aging by customer report monthly Create Unidentified daily reports for the team Find and allocate unidentified payments AR Allocation Write-Offs and approving CC Reconciliation HSBC CC Reconciliation AMEX Review and organize Jira ticket to assign or work QA for the AR team for the unidentified report
- Create FX Monthly Report for leadership Assisting teams with questions
- I am a point of contact for Egencia
- Creating and updating the credit card rejection tracker
- This also used by management for Progress reports
- Create ME Jira report for the AR teams NBR
- Generate the ME unidentified report for the AR Teams NBR
- I am also responsible for pulling the GST report for India
- Complete Monthly Write offs for Collections
- Create report for Internal Travel Adjustments and Write offs.
Vendor Services
Expedia
01.2019 - 07.2020
- Sr Financial Operations Support Review and analyze Banking information
- Edit banking info from the partner
- Created new parent setup and updated VID's Special Projects Creating and updating tools for everyday work within our department
- I worked on the POA to help update our partner banking through automation.
EGP EVC Recovery Coordinator
Expedia
07.2016 - 01.2019
- Review and analyze domestic and international transactions Meet and exceed scorecard metrics Experience with Salesforce, Voyager, Admin tools, APrecon, HIMS, and Expedia Partner Central
- Help with the Department testing new processes/systems
- Assist the chargeback team with processing chargebacks
- Submitted dispute overcharges on the EVC along with processing chargebacks and submitted back to the bank for the overcharges
- Also, Worked with WEX to get the rebuttal file completed
- Responsible for running checks to make sure data is accurate and keeping databases up to date
- Work with leadership to improve reversals, credits, and chargeback reporting.
Financial Advisor
Chase Bank
07.2009 - 07.2016
- Team Lead Assist our elite clients by researching and solving unrecognized or suspicious charges
- Assist with training classes and provided support to the new hires
- Facilitated department and team meetings
Education
High School Diploma -
Mt Vernon High School
Mt. Vernon Mo05.2000
Skills
- Microsoft Word
- Excel - Creating Formulas, Macros, Data Validation, Power Query etc
- Can build data loaders to help semi-automate processes
- Navision, SQL, Recon Art, Oracle and SharePoint
- Process Analysis
- Analytical Thinking
- Processes and procedures
- Program Evaluation
Timeline
Supervisor
Amex - Global Business Travel
11.2021 - Current
Senior Coordinator
Amex - Global Business Travel
07.2020 - 11.2021
Vendor Services
Expedia
01.2019 - 07.2020
EGP EVC Recovery Coordinator
Expedia
07.2016 - 01.2019
Financial Advisor
Chase Bank
07.2009 - 07.2016
High School Diploma -
Mt Vernon High School
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