JONATHAN BUTLER
Phoenix,AZ
Summary
Goal-oriented manager with distinguished experience in automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive
communicator, attentive listener, and a creative problem-solver.
Overview
10
10
years of professional experience
Work History
Center Sales Manager
AAMCO Transmissions
06.2020 - Current
- Established objectives and goals for team and planned and organized workflow.
- Assigned, monitored and reviewed employee work.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Responsible for hiring technicians as well as the onboarding and assimilation period.
- Setting expectations and standards of all employees to maintain a level of cleanliness and organization to reflect a professional atmosphere for all customers.
- Demonstrating the importance of following set procedures to ensure consistency and attaining a superb quality and enforcing all procedures.
- Terminating employees when necessary.
- Maintaining strong vendor relations to ensure continuous and reliable service as well as receiving savings on products and services when requested.
- The initial point of contact with all customers, whether walking in, by phone call, or internet lead source. Quickly take control and direct the conversation towards an appointment without giving any pricing or diagnostics.
- Delegate work amongst the technicians and coordinate intricately which order to finish the jobs, all while maintaining and communicating realistic expectations with the customers.
- Follow up with customers throughout the process to keep them informed entirely.
- Receive inspection reports, assess what items need to be addressed, and create a profitable estimate after obtaining labor time data and parts cost.
- Present the final estimate to the customer over the phone and achieve the verbal consent to authorize the repairs or services.
- Attentively listen to customers concerns (whether about the results of the inspection, price of repairs, or personal financial issues) and explain the benefit of completing the repairs, illustrate the phenomenal value and care the customer will receive comparatively to the cost, and offer creative solutions to any other potential obstacles.
- Order all parts and fluids immediately after sale and receipt of deposit.
- Source vendors across the nation for the most cost-effective, high quality components for each repair.
- Organize all parts and fluids for technicians, so they may efficiently work and quickly transition between repairs.
- Detail each repair order with authorized work and which fluids are designated for each vehicle.
- Attempt to sell further repairs while the technicians are currently working on the already authorized repairs.
- Check shop supply and office supply inventory and restock when needed.
- Offer financing options to every customer and finalize finance applications.
- Efficiently handle out of state AAMCO warranty repairs and cooperate with original AAMCO facility that initially repaired vehicle.
- Process fleet and extended warranty repairs through the routine process while collaborating with the extended warranty or the fleet company and negotiating repair costs in correlation with the national account contracts.
- Prioritizing the quality of work, relationship to the customer, and to ensure the customer receives a memorable and excellent experience to procure a positive reputation in the community and maintain long-term customer loyalty.
Auto Sales Professional
Bell Road Toyota
10.2018 - 06.2020
- Sell vehicles to new customers as well as returning customers
- Ask the necessary questions in order to be able to determine what the customer hopes to accomplish with their purchase (i.e. technology/safety improvements, change in situational necessity, or to better improve financial standing)
- Greet customers on the lot and in the showroom to answer questions about product knowledge, current incentives, and available inventory
- Respond to customer inquiries via telephone and email
- Maintain in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Negotiate purchase prices and explained sales, warranty and optional products.
- Establish ongoing relationships with customers; providing excellent customer service during the purchase, and maintaining communication after the sale to ensure satisfaction
Auto Sales Professional
Toyota Of El Cajon
07.2017 - 09.2018
- Built a strong relationship with every customer from initial contact and retained customer loyalty throughout the length of the relationship
- Greet each and every customer with enthusiasm and care
- Retain a professional demeanor while overcoming objections.
- Upgrade customers to different vehicles than what they intended when necessary.
- Sell vehicles to new customers as well as returning customers
Used Vehicle Acquisition
Toyota Of El Cajon
06.2016 - 01.2018
- Contacted private party owners and qualified the vehicle for the dealership's inventory
- Set up appointments
- Detected any paintwork and assessed the reconditioning charges needed to make the car front-line ready
- Determined an appropriate number from the vehicles average turn, book value, retail value, reconditioning fees and availability of the vehicle
- Presented offer to the prospective customer, and performed all paperwork
Security Professional
Tavern At The Beach
06.2014 - 08.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated areas of suspicion.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Used Vehicle Acquisition
KIA Of El Cajon
01.2014 - 06.2016
- Searched for private party vehicles for sale that matched the dealership's criteria
- Contacted private party owners and qualified vehicles for dealership inventory
- Set up appointments
- Appraised vehicles
Education
Biomedical Engineering
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ01.2026
High School Diploma -
Santana High School
Santee, CA06.2011
Skills
- Inventory Control Processes
- Contractual Compliance
- Employee Performance Evaluations
- Customer Accounts Management
- Sales Expertise
- Proficient in communicating over the phone to prospective customers resulting in appointments and sales
- Systematic and personable sales approach with strong closing percentages
- Developed strong customer relationships leading to high customer retention rates
- Ability to discover customer's needs quickly, assess and demonstrate a solution or offered improvement, and successfully earn the customer's business
- Goal-oriented, goal-conscious, and strong organizational skills
- Ability to patiently and positively defuse an elevated situation with either a customer or employee
Timeline
Center Sales Manager
AAMCO Transmissions
06.2020 - Current
Auto Sales Professional
Bell Road Toyota
10.2018 - 06.2020
Auto Sales Professional
Toyota Of El Cajon
07.2017 - 09.2018
Used Vehicle Acquisition
Toyota Of El Cajon
06.2016 - 01.2018
Security Professional
Tavern At The Beach
06.2014 - 08.2016
Used Vehicle Acquisition
KIA Of El Cajon
01.2014 - 06.2016
Biomedical Engineering
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Santana High School