JONATHAN BUTLER
Cochran,Ga.
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Teleperformance
03.2022 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Logistics Coordinator-Supervisor
Advanced Core Concept
02.2014 - 02.2022
- Coordinates the interface between logistics functions such as transportation, maintenance and warehousing to ensure efficient, timely, and cost effective support
- Provides daily guidance to personnel including warehouse, issuing, receiving, turn-in shipping sections
- Reconcile activity records for monthly and quarterly reporting status and reviews
- Coordinates with customers to ensure desired logistics objectives, priorities, and schedules are met and communicated to management
- Troubleshoots problem areas in logistics functions of the project; coordinates the interface between logistics functions such as transportation, maintenance and warehousing to ensure efficient, timely, and cost effective support to the customer
- Confers with customers, supervisors, contractors and other personnel to exchange information and resolve problems
- Reconcile activity records for monthly and quarterly reporting and status reviews; process data inquiry and manager referred listings
- Manage controlled, critical and reserve stocks; perform financial management functions; process output from catalog inquiry program, document modifiers and special cancellation requests
- Directs correction of location survey discrepancies
- Ensure the safe takeoff and landing of commercial and military aircraft
- Coordinates with Environmental, Safety, and other Shared Services functional areas as appropriate in regards to logistical functions
- Responsible for the development of logistical plans, policies, and procedures necessary to provide support in the logistics areas of supply, transportation, maintenance, and services
- Coordinating between air-traffic control and maintenance personnel; dispatching; using airfield landing and navigational aids; implementing airfield safety procedures; monitoring and maintaining flight records
- Applying knowledge of weather information.
Material Handler/Equipment Operator
Frito Lay
02.2012 - 02.2014
- Skill in oral and written communication
- Perform a variety of specific duties designed to develop knowledge and skill in applying logistics management principles, methods and techniques
- Knowledge of the nature of the mission, programs and activities common of large organizations to include program planning, funding, and management information systems
- Attend and/or participates in courses, conferences, briefings and meetings
- Carry out special assignments and knowledge of basic logistics management policies, procedures and practices
- Uses and accounts for all hand and power tools and equipment, such as pneumatic wrenches, torque wrenches, speed wrenches, ratchet wrenches, end wrenches, screwdrivers, and pliers
- Uses and assures proper fit of required safety equipment and clothing
- Follows federal and state rules when storing, using, handling, labeling, and disposing of hazardous materials and waste in accordance with environmental standards
- Performs clean-up duties, such as cleaning equipment, sweeping, straightening, and lining up tools and other property in the assigned area
- Inspects and calibrates controls and gauges
- Maintains records and documents actions
- Frequently operates towed or attached equipment manipulating both tractor and equipment controls at the same time through hydraulic or mechanical controls on the tractor
- Picks up all tools and equipment after completion of project or assignment
- Cleans, oils, and greases tools and equipment
- Ensures tractor is not overloaded and load is properly and evenly distributed and secured for safety and stability
- Maneuvers and turns tractor and equipment using safe operating practices
- Makes changes to job layout based on site inspection of job
- Returns to designated compartments, racks, bins, carts, lockers, etc
- Performs developmental assignments consisting of a series of specific and related tasks, which have been selected to develop skills and orient the employee I the practical application of principle, concepts, and techniques
- Assist in the removal, repair, and installation of components; assists journey mechanic by performing the similar and more routine duties of the trade
- Traces control systems for loose wiring or connections, and checks operation of controls with meters and test lights
- Locates broken, worn, damaged, or poorly operating wiring, fixtures, controls, and equipment through visual checks or through use of a small variety of test equipment
- Performs shop support work while working with journey level aircraft mechanic; prepares record of actions taken on work order requests, preventive maintenance schedules, written instructions, and obtains required coordination and signatures
- Receives supplies and equipment; validates stock numbers and quantity
- Read and use work orders, blueprints, schematics, sketches, manufacture’s catalogs, and repair manuals
- Performs internal inspection of boilers to determine if tubes are free of scale and corrosion and performs required maintenance
- Periodically checks and injects Freon refrigerant and pressures with dry nitrogen
- Utilizes safety practices and procedures following established safety rules and regulations to maintain a safe and clean work environment, while using and assuring the proper fit of required safety equipment and clothing
- Learns to diagnose by visual and audible examination of equipment, by application of prescribed test procedures, and by exploration of probable reasons for equipment failure
- Perform a variety of life cycle logistics management and operational program analysis
- Analyze and evaluate methods and techniques to assess program operations and develop solution
- Knowledge of basic program analysis policies, methods and processes, to include planning, analyzing and evaluating the effectiveness of line or operating programs
- Identify requirements for money, manpower, material, facilities and services
- Stock selection, stow, location survey, physical inventory, material handling, material examining and identifying, packing, and operating Material Handling Equipment (MHE)
- Determined proper material handling methods to transport needed items/materials; expedited the movement/transport of routine and priority materials
- Assembled items from backup areas, and stacking and arranging them on shelves, bins, or other locations
- Knowledgeable of different tools, parts, and equipment in stock and how to locate them, and the ability to identify and issue specific items requested by the appropriate personnel
- Performed major overhaul, repair, or calibration of hand tools, power tools, electrical, electronic, or other types of test meters, gauges, and equipment
- Applied receiving skills such as checking numbers and names of items on container labels of incoming stock, and matching this information with that shown on receiving reports
- Received, unloaded and processed incoming shipments and issued various bin and bulk supplies, materials, and equipment within the warehouse, open storage areas, and other similar operations
- Checked documentation against container or packing labels and followed established procedures in reporting over, short, misdirected, or damaged materials
- Received and transported material to designated departments and storage area by means of forklifts, pallet jacks, and/or dollies
- Pulled, packed, stacked, and put materials on pallets in accordance with regulations and prescribed methods
- Operated multiple types of material handling equipment; i.e
- Forklifts with a lifting capacity of up to 15,000 pounds or a warehouse tractor
- Inspected and inventoried the quality of finished products to determine the completion of customers’ orders
- Verified items received with purchase orders; verified appropriate quantities, stock numbers, part numbers and/or barcodes
- Completed necessary paperwork for transport of materials and updates records with actions taken selected materials to be turned in to the Supply Department due to materials being obsolete, excess, and damaged
Education
Georgia Military College
Warner Robins, GaHigh School Diploma -
Bleckley County High School
Cochran, Ga05.2003
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Answering questions
- Appointment Scheduling
- Product Knowledge
- Gathering information
- Account updating
- Quality Control
- MS Office
- De-Escalation Techniques
- Order and Refund Processing
- Loading and unloading
- Shipping and receiving
- Team Player
- Warehouse Safety
- Order Picking
- Order picking and processing
- Punctual and Reliable
- Problem-Solving
- Workplace Cleanliness
- Customer Service-Oriented
- Documentation
Relevantprofessionaldevelopment
- DoD Clearance
- CDL certified
- Passport
- Hazardous Material Training
- Confined space
- Quality and cost control
- Team motivator logistics
- Mechanical repair/service
- Customer service
- Education and Training Management System (ETMS)
- Time and Attendance (TAA)
- Fire Safety and Prevention
- HACCP
- PAC
- JOB RELATED TRAINING
- Transportation Movement Request
- Radio Frequency Identification Tag
- Hanger doors safety
- Hazardous material handling
- CPR First Aid
- Fire and Safety
- C-130, C-5, C-17 Ground Escape Procedures
- Foreign Object Damage & Dropped Object Prevention Awareness
- Basic Blueprint (Reading & Interpretation)
- Aircraft Warning Tags
- Certified Lockout/Tag-out
- Flight Line and Industrial Area Driving Competency
- Forklift certified sit-down, stand-up, clamp-truck, pallet-jack, cherry picker
- OSHA Certified
- Roll back trained
- Sheet-metal trained – C130, C5 and Global Hawk
- Supervisory/team-lead experience – 2-5 years
- CDL – trained/certified/yard dog trained
- Press machine operator
- Electronics repair soldering
Knowledgeskillsabilities
- Knowledge of aircraft maintenance, technical order terminology and format
- Knowledge of accepted surfaces preparation and coating methods and techniques including special finishing techniques; and paints and thinning additives
- Knowledge of safety regulations, practices and procedures
- Knowledge of a wide range of principles, processes and techniques of trades and/or crafts led
- Knowledge of aircraft painting and de-painting techniques, principles and processes
- Knowledge of the use and maintenance of hand and power tools, equipment and precision measuring and/or test equipment common to trades supervised
- Skill in the use of a variety of painting materials, equipment and measuring instruments
- Skillful in manage and operate appropriate maintenance management information systems (MIS)
- Skillful in tech data
- Ability to apply computer skills
- Microsoft Office Word, Adobe, Excel, PowerPoint, Access, Publisher and Outlook
- Ability to communicate orally and in writing
- Ability to plan, organize work and meet deadlines
- Ability to gather, analyze and present facts
- Ability to extract, analyze and correlate a variety of system data
- Ability to read and interpret blueprints, diagrams, sketches and technical specifications
- Ability to plan and organize work assignments to include determining resources required to accomplish mission
- Ability to evaluate the extent of aircraft surface repair of preparation as well as coating materials required for the job
- Ability to apply lean, safety, security and health principles, practices and procedures and to understand and supply internal management procedures
Timeline
Call Center Representative
Teleperformance
03.2022 - 06.2024
Logistics Coordinator-Supervisor
Advanced Core Concept
02.2014 - 02.2022
Material Handler/Equipment Operator
Frito Lay
02.2012 - 02.2014
Georgia Military College
High School Diploma -
Bleckley County High School