Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline

Jonathan Byler

Knoxville,TN

Summary

Dynamic professional with a proven track record in retail and customer service, notably at Walmart. Excelled in sales proficiency and workplace safety, enhancing brand awareness and customer satisfaction. Achieved significant improvements in operational efficiency and customer service ratings, leveraging technical aptitude and a professional appearance.

Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

4
4
years of professional experience

Work History

Floor Staff Member

Regal Cinemas
07.2024 - 11.2024
  • Directed ticket holders to seats and facility locations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Monitored events to identify potential problems and minimize disruptions.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Reviewed tickets for authenticity and applicability to particular event.

Digital Personal Shopper

Walmart
07.2023 - 03.2024
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Food and Consumables Team Associate

Walmart
12.2022 - 07.2023
  • Checked aisles for spills to complete quick clean-up.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Greeted customers and directed to requested products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Kept work areas neat, clean and free from debris.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Received new stock and input values into computer system.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Stocked designated items on shelves, end caps and displays.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Recorded daily activities for inventory control.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Stocked shelves to match planogram images and instructions.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Meat and Produce Team Associate

Walmart
02.2021 - 05.2022
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Restocked products based on available inventories and customer demands.
  • Consulted with customers to discuss available meats, different cuts and quality options.
  • Followed proper safety, handling, and cross-contamination procedures.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Inspected produce to update and adjust pricing information.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Certificate - Computer Information Technology

Tennessee College of Applied Technology, Knoxville, Knoxville, TN
03-2021

High School Diploma -

Tennessee School For The Deaf, Knoxville, TN
05-2010

Skills

  • Sales proficiency
  • Professional appearance
  • Workplace safety
  • Technical aptitude
  • Retail merchandising expertise
  • Cleaning
  • Cash handling expertise
  • Cash handling
  • Sales tracking
  • Merchandise display
  • Brand awareness
  • Store maintenance
  • Goal oriented
  • Store cleaning
  • Customer service

Languages

American Sign Language
Native or Bilingual
English
Native or Bilingual

Additional Information

Can be also reached through text. Cell phone number: (865) 352-6639

Timeline

Floor Staff Member - Regal Cinemas
07.2024 - 11.2024
Digital Personal Shopper - Walmart
07.2023 - 03.2024
Food and Consumables Team Associate - Walmart
12.2022 - 07.2023
Meat and Produce Team Associate - Walmart
02.2021 - 05.2022
Tennessee College of Applied Technology, Knoxville - Certificate, Computer Information Technology
Tennessee School For The Deaf - High School Diploma,
Jonathan Byler