Hi, I’m
JONATHAN CAGLE
Program Manager
Gallatin,TN
“The best way to predict the future is to create it.”
Peter Drucker
Summary
Government Services Program Manager at Agiliti Health Inc. with expertise in strategic leadership and operational efficiency. Achieved 95% client satisfaction while overseeing a $40M portfolio, driving revenue growth and enhancing team performance. Proficient in cross-functional collaboration, contract oversight, and logistics analysis, delivering results in complex environments. Strong background in financial management, budgeting, procurement, and implementing organizational strategies.
Overview
22
years of professional experience
Work History
Agiliti Health Inc.
Government Services Program Manager
12.2022 - Current
Job overview
- Managed $40M portfolio of government contracts, achieving 95% client satisfaction through quality assurance protocols.
- Led cross-functional teams to enhance contract value by 19% annually through innovative service improvements.
- Developed resource allocation strategy that improved project turnaround times by 20%, saving $750K annually.
- Cultivated high-performing team of 10 junior program managers, resulting in 30% improvement in project delivery times.
- Spearheaded digital contract tracking system implementation, increasing on-time project completions by 40% across 20 initiatives.
- Mentored junior program managers, achieving 30% reduction in project delivery times and aligning objectives with organizational goals.
- Drove 46% year-over-year revenue growth in government services, exceeding targets by $1.2 million through strategic enhancements.
Agiliti Health Inc.
Technical Services Supervisor
08.2022 - 12.2022
Job overview
- Managed 10 technicians across two districts, overseeing 44 accounts and 11,000+ assets to ensure regulatory compliance.
- Monitored revenue and expenses, maximizing profitability through effective expense management.
- Led quality audit preparations, achieving district-wide compliance and continuous operational improvements.
- Analyzed inventory management processes, resulting in annual cost savings of $50,000 while maintaining stock levels for over 300 medical devices.
- Conducted comprehensive staff training programs, elevating technical proficiency and reducing operational errors by 40%.
- Spearheaded operational enhancements, achieving a 30% reduction in service request processing time and improving customer satisfaction scores by 20%.
- Coordinated quality assurance training workshops for over 200 staff members, leading to a 30% decrease in audit-related discrepancies.
- Directed cross-functional reviews of operational procedures, identifying key areas for improvement and reducing audit discrepancies by 40% within six months.
US Air ForceNellis AFB, USA
Department Manager - Healthcare Technology Management
11.2019 - 08.2022
Job overview
- Managed Air Combat Command’s clinical engineering program, overseeing $73M equipment inventory and $2M repair budget.
- Led $17M contingency logistics operation, supporting 245 staff and servicing 45,000 patients regionally.
- Directed COVID-19 medical equipment response, acquiring and deploying $2.5M in FDA-approved supplies.
- Streamlined maintenance processes, increasing efficiency and reducing critical medical equipment downtime by 30%.
US Air Force
Human Resource Manager
10.2018 - 11.2019
Job overview
- Managed leadership development programs for 179 staff members, increasing diversity and inclusion initiatives.
- Advised COO on the operations of six food service centers and two fitness facilities, serving over 5,000 patrons daily.
- Implemented team-building and training programs, improving overall organizational readiness and morale.
- Spearheaded the design and implementation of leadership development programs for 179 staff members, resulting in a 40% increase in employee engagement scores as measured by annual surveys.
- Developed and implemented strategic workforce planning initiatives that optimized staffing levels, achieving a 15% reduction in labor costs while maintaining service quality for over 5,000 daily patrons.
- Designed and facilitated training programs that enhanced skill competencies, contributing to a 30% improvement in employee productivity measured through performance metrics over a six-month period.
US Air Force
Regional Repair Director
09.2014 - 09.2018
Job overview
- Directed a $10M budget supporting 39 medical facilities across Europe, Africa, and the Middle East.
- Led audits and developed maintenance procedures for 24 medical sites in Africa, improving operational efficiency.
- Implemented an oxygen concentrator program, reducing equipment downtime from 31 days to 2 days and enhancing mission readiness.
- Implemented training programs for over 200 staff members across multiple regions, increasing technical proficiency by 50% and leading to a significant improvement in service quality ratings from patients.
- Developed and standardized maintenance procedures for diverse healthcare facilities, decreasing equipment downtime by 40% and ensuring compliance with regulatory standards across all locations.
- Orchestrated comprehensive training sessions for a team of 15 technicians on new maintenance protocols, resulting in a significant increase in equipment reliability with a reported decrease in repair costs by $150,000 annually.
US Air Force
Medical Maintenance Team Leader
05.2009 - 09.2014
Job overview
- Managed $5M in medical equipment, ensuring compliance with safety and regulatory standards.
- Spearheaded a $1.2M HVAC upgrade project, reducing energy costs by 37% while improving operational efficiency.
- Trained and mentored entry-level team members, contributing to a more productive and highly skilled workforce.
- Spearheaded the management of a $5M medical equipment portfolio, achieving 100% compliance with safety and regulatory standards, significantly enhancing operational reliability across five healthcare facilities.
- Implemented a rigorous maintenance protocol post-upgrade, leading to a 25% decrease in equipment downtime and saving the organization an estimated $200K annually in emergency repair costs.
- Developed and implemented a mentorship program that improved skill acquisition rates among new hires, leading to a 25% increase in first-quarter performance metrics across the department.
Education
University of ArizonaChandler, AZ
Bachelor of Science from Project Management
Community College of The Air ForceMontgomery, AL
Associate of Science from Biomedical Equipment Technology
06.2017
Skills
- Program and project management
- Cross-functional collaboration
- Strategic leadership
- Contract and budget oversight
- Operational efficiency
- Executive communication and stakeholder engagement
- Regulatory compliance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- US Air Force, Retired
- Defense Health Agency
- PMI.org
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offStock Options / Equity / Profit SharingTimeline
Government Services Program Manager
Agiliti Health Inc.
12.2022 - Current
Technical Services Supervisor
Agiliti Health Inc.
08.2022 - 12.2022
Department Manager - Healthcare Technology Management
US Air Force
11.2019 - 08.2022
Human Resource Manager
US Air Force
10.2018 - 11.2019
Regional Repair Director
US Air Force
09.2014 - 09.2018
Medical Maintenance Team Leader
US Air Force
05.2009 - 09.2014
University of Arizona
Bachelor of Science from Project Management
Community College of The Air Force
Associate of Science from Biomedical Equipment Technology
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