Jonathan Cantillo
Pompano Beach,FL
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Dynamic Catering Manager with 5 years of experience in leadership roles. Skilled motivator dedicated to streamlining day-to-day operations with eye on larger profit goals. Outstanding attention to detail and high standards for smooth event outcomes. Seasoned Catering Manager with passion for creating quality food experiences. Skilled at managing employees and organizing large-scale events, including weddings and banquets. Well-known for delivering excellent dishes and customer service, resulting in business growth. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction. Highly-focused and ambitious human resources manager bringing several years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key hr functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Target Hospitality
07.2022 - 11.2023
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
Digital Marketing Assistant
Lead Origin
06.2019 - 06.2022
- Created and presented pitch materials, proposals and presentations.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Created social media content with innovative brand messaging to support new product launches.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
- Conducted market research and competitor analysis to inform search marketing strategies.
Cash Transit Armed Guard
Brinks Armored
03.2017 - 03.2019
- Completed full building and grounds patrols every Day to spot and investigate concerns.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Maintained physical fitness to perform physically demanding job tasks.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained a vigilant presence across transit properties to quickly spot and manage issues such as access violations and unauthorized materials.
- Conducted thorough investigations of incidents such as lost valuables and possible theft, to identify any criminal activity and contact the appropriate authorities.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Catering Account Manager
Dnata Catering
02.2016 - 02.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Catering Account Manager
Flying Foods Group
03.2013 - 01.2016
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Catering Manager
Do&Co
08.2011 - 01.2016
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service Representative
LATAM Airlines
01.2009 - 07.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Applied Science - Accounting And Business Management
University of Illinois At Chicago
Chicago, IL05-2022
Associate of Science - Computer Software And Media Applications
ITT Technical Institute - Indianapolis
Indianapolis, IN04-2022
High School Diploma -
Norsuma
Colombia12.2004
Skills
- Strategic Planning
- Business Development
- Expense Control
- Event Planning
- Issue Resolution
- Selling Advertising
- Account Management
- Order Management
- Accounts Payable and Accounts Receivable
- Payment Collecting
- Time Management
- Rigger, Heavy Equipment
- 7 years of customer service experience
- Human Resources Management
- Time management
- Safety and security procedures
Certification
- Certified in Target Hospitality pn Food Handling Certification
- Certified Account Manager , Dnata Catering Inc.
- Data Certification Specialist.
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
References
References available upon request.
Timeline
Front Desk Agent
Target Hospitality
07.2022 - 11.2023
Digital Marketing Assistant
Lead Origin
06.2019 - 06.2022
Cash Transit Armed Guard
Brinks Armored
03.2017 - 03.2019
Catering Account Manager
Dnata Catering
02.2016 - 02.2017
Catering Account Manager
Flying Foods Group
03.2013 - 01.2016
Catering Manager
Do&Co
08.2011 - 01.2016
Customer Service Representative
LATAM Airlines
01.2009 - 07.2011
Associate of Applied Science - Accounting And Business Management
University of Illinois At Chicago
Associate of Science - Computer Software And Media Applications
ITT Technical Institute - Indianapolis
High School Diploma -
Norsuma
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