Summary
Overview
Work History
Education
Skills
Communication Skills
Timeline
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Jonathan Capote

Hialeah,USA

Summary

Dedicated and results-driven professional with extensive experience in management, customer service, and sales within the automotive and retail sectors. Proven track record of leading teams, optimizing operations, and driving sales growth as both a Parts Manager and General Manager. Skilled in inventory management, financial oversight, customer relations, and team development. Fluent in English and Spanish, with a strong ability to communicate effectively across all levels of an organization. Adept at using PC-based software and Internet programs to streamline workflows and enhance productivity. Seeking to leverage my leadership skills and industry expertise to contribute to a dynamic, team-oriented organization.

Overview

12
12
years of professional experience

Work History

General Manager

Malibu Pools of Miami
04.2022 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.

Parts Manager

Cox Automotive
02.2021 - 04.2022
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided timely, insightful and accurate reports to upper management.

Parts Manager

Reyes Fleet Management
04.2018 - 01.2021
  • Ensured all inventory was properly accounted for and shipments were fulfilled
  • Responsible for the financial oversight of all parts purchased
  • Developed and executed strategies to surpass sales goals
  • Provided support and on the job the training to employees which lead team members to reach ultimate customer service levels

Sales Representative

Advanced Tire Wholesale
11.2014 - 04.2018
  • Assisted customers by providing knowledge on the best tires for them and their needs
  • Answering phone lines
  • Handle work orders, purchase orders, and invoices
  • Handle currency and bank deposits
  • Set up new accounts, established customer credit, and set up payment methods
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Rep

Sears
01.2014 - 10.2014
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
  • Answered customers’ questions regarding products, prices and availability
  • Emphasized product features based on analysis of customers’ needs
  • Operated cash registers receiving and processing funds
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Associate

Advanced Auto Parts
12.2012 - 01.2014
  • Greet customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Contacted other store locations to determine merchandise availability as well as search in our database
  • Operated cash registers receiving and processing funds, scanning and packaging merchandise

Education

High School Diploma -

Westland Senior High School
Hialeah, FL
06.2012

Skills

    Team Player

    Efficient multi-tasker

    Customer Relationship Management

    Administrative Skills

    Consistently meet goals

    Operations Oversight

    Inventory Management

    Ordering parts

Communication Skills

  • Fluent in English
  • Fluent in Spanish

Timeline

General Manager

Malibu Pools of Miami
04.2022 - 08.2024

Parts Manager

Cox Automotive
02.2021 - 04.2022

Parts Manager

Reyes Fleet Management
04.2018 - 01.2021

Sales Representative

Advanced Tire Wholesale
11.2014 - 04.2018

Customer Service Rep

Sears
01.2014 - 10.2014

Sales Associate

Advanced Auto Parts
12.2012 - 01.2014

High School Diploma -

Westland Senior High School

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Jonathan Capote