Jonathan Carbonaro
St. Petersburg,FL
Summary
Dynamic professional with a proven track record at Finn Law Group, adept in compassionate communication and problem-solving abilities. Excelled in enhancing client satisfaction and productivity by streamlining processes and effectively managing teams. Achieved significant improvements in sales revenue and customer service through assertive leadership and strategic planning.
Overview
21
21
years of professional experience
Work History
Intake Specialist
Finn Law Group
12.2018 - 10.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Production Manager
Collision Center of Pasco
03.2012 - 12.2018
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Sales Manager
Merdian Media Group
01.2004 - 01.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Education
High School Diploma -
St Petersburg High School
St Petersburg Fl03-1993
Skills
- Compassionate communication
- Assertiveness
- Follow-up skills
- Group and individual instruction
- Client intake
- Multi-line phone operations
- Problem-solving abilities
- Multitasking Abilities
Timeline
Intake Specialist
Finn Law Group
12.2018 - 10.2024
Production Manager
Collision Center of Pasco
03.2012 - 12.2018
Sales Manager
Merdian Media Group
01.2004 - 01.2012
High School Diploma -
St Petersburg High School
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