Jonathan Carlson
Pauma Valley,CA
Summary
Seasoned Operations Manager and talented leader with 7+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Crestone Group LLC
06.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Location Manager
Riverstone Logistics
06.2022 - 06.2023
- Spearhead operational upgrades and improvements in a fast growing business
- Launch new distribution centers and implement policy and procedure guidelines ranging from safety, quality, and productivity
- Negotiate and manage 3PL partnerships
- Build cross functional relationships with key stakeholders in all aspects of business operations
- Coach and develop a diverse team of associates and future leaders
- Use Lean Six Sigma best practices for streamlining and reducing defects.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
Operations Area Manager
Amazon Logistics
04.2018 - 05.2022
- Leverage leadership skills and extensive knowledge of Amazon operations to mentor and motivate an hourly workforce of 150+ employees
- Identify qualified personnel to develop the talent pipeline and manage the training of new managers
- Oversee safety, quality, and productivity initiatives to ensure customer delivery promises and to maintain Amazon’s reputation as a reliable and trustworthy company
- Spearhead collaboration with cross-functional teams including safety, engineering, loss prevention, quality assurance, and human resources to develop strategic plans to meet and exceed objectives
- Share experiences with managers and recommend continuous improvements to overcome complex operational challenges in a time-sensitive environment
- Track metrics consistently meeting quarterly objectives and reduce labor and inventory costs by optimizing schedules and implementing strict controls to reduce waste
- Evaluate operations on a regular basis, review procedures, and implement improvements to increase efficiency and boost productivity.
Education
SSP in Education/Certifications -
Associates of Culinary Arts Art Institute of California
San Diego03.2011
Associates of Baking and Pastry in Baking and Pastry -
Art Institute of California
03.2011
Skills
- Strategic Planning
- Workflow Optimization
- Business Development
- Performance Monitoring
- Inventory Management
- Production
- Freight
- P&L Management
- Data analytics
- Operations management
- Lean Six Sigma
- Project Management
Certification
Lean Six Sigma Black Belt, 04/01/23, Present, Lean Six Sigma is a process improvement approach that uses a collaborative team effort to improve performance by systematically removing operational waste and reducing process variation. It combines Lean Management and Six Sigma to increase the velocity of value creation in business processes.
Assessments
- Sales skills, Expert, 02/01/22, Influencing and negotiating with customers
- Management & leadership skills: Planning & execution, Highly Proficient, 01/01/22, Planning and managing resources to accomplish organizational goals
Timeline
Operations Manager
Crestone Group LLC
06.2023 - Current
Location Manager
Riverstone Logistics
06.2022 - 06.2023
Operations Area Manager
Amazon Logistics
04.2018 - 05.2022
SSP in Education/Certifications -
Associates of Culinary Arts Art Institute of California
Associates of Baking and Pastry in Baking and Pastry -
Art Institute of California
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