Hi, I’m
Jonathan Carlson
Portland,ME
Summary
Proven Retail Sales Consultant with a track record of reducing product damage and driving high customer retention, notably at Cingular Wireless which morphed into AT&T Wireless which morphed into AT&T Mobility. Skilled in forklift operation and exemplary customer service, I excel in multitasking and adaptability. Achieved #1 salesman status in Maine, underscoring my commitment to excellence and efficiency. I lead the region and in fact the United States in new adds as well as opportunities. Often leading sales to other sales associates so the store would make its goals.
Overview
2021
years of professional experience
Work History
Oakhurst Dairy
Warehouse Shipper
Job overview
- Contributed to reducing product damage by properly packing items and securing them for transport.
- Played a key role in achieving company cost reduction targets by identifying areas for improvement within the shipping process.
- Organized warehouse layout for optimal space utilization, increasing storage capacity and accessibility of goods.
- Established strong relationships with carriers to negotiate favorable shipping rates and guarantee reliable service for clients.
- Developed contingency plans for unexpected disruptions or delays in the supply chain that could impact client deliveries.
- Coordinated cross-functional efforts between sales, procurement, and logistics departments to meet client expectations consistently.
- Trained new employees on warehouse procedures, ensuring efficient integration into the team while maintaining high productivity levels.
- Kept up-to-date with industry trends and best practices in warehousing operations management by attending workshops and conferences regularly.
- Monitored returns processing efficiently performing thorough quality checks on returned items before restocking.
- Demonstrated adaptability and flexibility, taking on additional responsibilities during peak periods to ensure the team met all objectives.
HP Hood LLC
Warehouse Shipper
11.2014 - 09.2020
Job overview
- Contributed to reducing product damage by properly packing items and securing them for transport.
- Played a key role in achieving company cost reduction targets by identifying areas for improvement within the shipping process.
- Organized warehouse layout for optimal space utilization, increasing storage capacity and accessibility of goods.
- Established strong relationships with carriers to negotiate favorable shipping rates and guarantee reliable service for clients.
- Assisted in the implementation of new warehouse management software, providing valuable input based on practical experience.
- Expedited shipment handling, prioritizing urgent orders to ensure on-time delivery for clients with tight deadlines.
- Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Checked and rechecked orders before packaging and shipping items.
- Followed safe handling processes for different types of loads and materials.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
AT&T Wireless
Retail Sales Consultant
11.2006 - 01.2009
Job overview
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- #1 salesman in Maine #14 in USA
The Mobile Solution
Retail Sales Consultant
01.2006 - 12.2008
Job overview
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Exceeded sales goals by Number% utilizing exemplary customer service skills.
- Conducted regular product demonstrations, increasing interest in featured items.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Oversaw deposits, processed financial transactions and maintained inventory.
Education
Portland High School Portland, ME
GED
06.2002
Skills
- Efficient multitasking
- Product identification
- Cycle counting
- Forklift operation
- OSHA compliance
- Shipping and receiving
- Order picking
- Pallet jack handling
- Loading and unloading
- Recordkeeping
- Work order processing
- Deadline driven
- SOP implementation
- Handheld scanner operation
- Picklist management
- Teamwork and collaboration
- Customer service
- Order tracking
- Problem-solving abilities
- Time management
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Attention to detail
- Self motivation
- Data documentation
- Critical thinking
- Customer relations
- Reliability
Timeline
Warehouse Shipper
HP Hood LLC
11.2014 - 09.2020
Retail Sales Consultant
AT&T Wireless
11.2006 - 01.2009
Retail Sales Consultant
The Mobile Solution
01.2006 - 12.2008
Warehouse Shipper
Oakhurst Dairy
Portland High School
GED
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