Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jonathan Carrol

Round Rock

Summary

Dynamic and reliable leader with extensive experience as a Club Director. Director of Workforce Development. Proven ability to manage staff, resolve conflicts, and build strong teams while fostering a positive and collaborative culture. Skilled in designing and implementing youth-focused programs that prepare members for future education and career pathways. Strong background in strategic planning, event coordination, and community engagement, with proficiency in Microsoft Office (Excel, Word, PowerPoint). Adept at building partnerships, analyzing program outcomes, and driving initiatives that enhance workforce readiness and long-term member success.

Overview

8
8
years of professional experience

Work History

Club Director

Boys & Girls Club of Austin Area
05.2024 - Current
  • Directed club operations to optimize member satisfaction and engagement
  • Implemented strategic plans enhancing club growth and service offerings
  • Led team in executing events, ensuring seamless coordination and success
  • Developed innovative programs increasing community involvement and membership retention
  • Established strong relationships with community partners to increase club visibility and promote collaboration opportunities.
  • Mentored staff, fostering professional development and improving service standards
  • Developed instructional materials utilizing various multimedia tools and resources.

Customer Technical Support Supervisor

Brinks Home Security
07.2020 - 08.2021
  • Facilitated coaching and development of technical support representatives
  • Provided monthly reports for General Manager
  • Conducted regular calibration sessions with direct team/new hires
  • Monitored up to 250 call per month and provide feedback to representatives/management
  • Completed and delivered performance reviews, development plans and disciplinary actions

Sr. Installation Supervisor

Protect America
07.2017 - 07.2020
  • Planned and led training programs on equipment and procedures to enhance employee knowledge, and performance.
  • Conducted employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Complied with company policies, objectives and communication goals.
  • Prepared, recommended, and controlled indirect incentive programs to motivate staff towards sales targets.
  • Resolved problems proactively and decisively, applying business acumen and sound judgment.
  • Created and managing team schedule

Education

High school Diploma -

Stony Point Highschool
05.2008

Associate of Arts - Psychology

Austin Community College
Austin, TX
12-2024

Skills

  • Leadership Skills
  • Customer Service
  • Microsoft Office
  • Communication Skills
  • Analytical Thinking
  • Membership growth
  • Staff scheduling
  • Staff training
  • Team motivation
  • Teamwork and collaboration
  • Problem-solving
  • Adaptability and flexibility

Websites

Timeline

Club Director

Boys & Girls Club of Austin Area
05.2024 - Current

Customer Technical Support Supervisor

Brinks Home Security
07.2020 - 08.2021

Sr. Installation Supervisor

Protect America
07.2017 - 07.2020

High school Diploma -

Stony Point Highschool

Associate of Arts - Psychology

Austin Community College

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