Jonathan Castellon
Tarentum,PA
Summary
Proven cashier with a strong background in customer service excellence and cash handling expertise, demonstrated during tenure at Giant Eagle. Skilled in enhancing shopping experiences and streamlining checkout processes, leading to a significant decrease in queue times. Excels in conflict resolution and team collaboration, ensuring high levels of customer satisfaction and repeat business. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
11
11
years of professional experience
Work History
Cashier
Giant Eagle
08.2014 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved efficiency, organized checkout area for optimal workflow.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Walmart
06.2013 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved efficiency, organized checkout area for optimal workflow.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Some College - Home Land Security
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
Deer Lakes High School
Russellton, PA2010
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Product restocking
- Conflict Resolution
- Product Knowledge
- Issue Resolution
- Complex Problem-Solving
- Merchandise Restocking
- Cash Drawer Balancing
- Payment Collection
- Staff Training
- Guest inquiries
- ID Verification
- Inventory Management
- Currency counting
- Inventory Control
- Order Packaging
- Decision Making Aptitude
- Sales expertise
- Daily Reporting
- Retail Merchandising
- Product Recommendations
- Drawer balancing
- Purchase assistance
- Order Verification
- Promotions and Discounts Understanding
- Reports and documents
- Records Maintenance
- Fraud Prevention Awareness
- Loss Prevention
- Identification checks
- Staff Mentoring
- Proficient in Software
- Payment posting
- Regulatory Compliance
- Liquor regulations and compliance
- Liquor Law Compliance
- Spirit, wine, and beer expertise
- Problem-Solving
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Relationship Building
- Adaptability and Flexibility
- Basic Mathematics
- Cash Register Operations
- Team Leadership
- Customer Transactions
- Inventory Stocking
- Employee Training
- Analytical Thinking
- Store merchandise stocking
- Training and mentoring
- Interpersonal Communication
- Service Minded
- Product Scanning
- Attention to Detail
- Policies and Procedures
- Retail Operations
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Cashier
Giant Eagle
08.2014 - Current
Cashier
Walmart
06.2013 - 08.2014
Some College - Home Land Security
Community College of Allegheny County
High School Diploma -
Deer Lakes High School