Jonathan Castillo
Tampa,FL
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Burning Desire Creations
09.2019 - Current
- Developed and implemented creative marketing strategies to enhance brand visibility and customer engagement.
- Managed day-to-day operations, ensuring efficient workflow and high-quality service delivery.
- Cultivated relationships with clients, securing repeat business through exceptional customer service.
- Streamlined production processes, resulting in improved efficiency and reduced operational costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
Bar Lead
Big Easy Bar
10.2018 - 06.2024
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service standards.
- Developed innovative drink menus to enhance customer experience and drive sales.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Collaborated with management to create promotional events that increased patronage.
Bartender
Tequila's Taqueria and Tequila Bar
06.2016 - 10.2018
- Trained and mentored junior bartenders on mixing techniques and customer service standards.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Implemented effective upselling strategies, boosting overall sales and enhancing customer satisfaction.
- Managed complex customer orders efficiently during high-volume shifts, maintaining service quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
EATS American Grille
06.2014 - 06.2016
- Fostered a positive team environment through effective communication and collaborative problem-solving initiatives.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted innovative cocktail recipes to enhance customer experience and expand beverage offerings.
Bartender
Ocean Grille and Bar
05.2012 - 05.2014
- Developed engaging drink specials that increased foot traffic during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bouncer
Ritz, Bricks, Lemon Bar
01.2011 - 12.2011
- Monitored entrance and exit points to ensure safety and compliance with venue policies.
- Conducted thorough ID checks to verify age and prevent underage entry.
- Responded swiftly to altercations, de-escalating conflicts effectively.
- Collaborated with security team to maintain a secure environment during events.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
Education
High School Diploma - General Studies
Youth Challenge Academy
Fort Stewart, GA12.2001
Skills
- Sales negotiation
- Inventory management
- Strategic planning
- Client relationship management
- Documentation and reporting
- Regulatory compliance
- Strong work ethic
- Dependable and reliable
- Customer service
Accomplishments
Member of The United States Army from 2001-2009
Served in Iraq with Operation Iraqi Freedom 2003-2004
Served in Afghanistan with Operation Enduring Freedom 2007-2008
Timeline
Owner/Operator
Burning Desire Creations
09.2019 - Current
Bar Lead
Big Easy Bar
10.2018 - 06.2024
Bartender
Tequila's Taqueria and Tequila Bar
06.2016 - 10.2018
Bartender
EATS American Grille
06.2014 - 06.2016
Bartender
Ocean Grille and Bar
05.2012 - 05.2014
Bouncer
Ritz, Bricks, Lemon Bar
01.2011 - 12.2011
High School Diploma - General Studies
Youth Challenge Academy