Jonathan Castro
Merchandiser Stocker/ Route Driver/Customer Service Representative
Wildomar,CA
Summary
Devoted and knowledgeable merchandiser with a strong understanding of products and effective display strategies. Highly organized, hardworking, and focused on driving sales through optimized merchandising techniques. Demonstrated success in planning and multitasking to achieve challenging targets. Committed to ensuring customer satisfaction by delivering exceptional service and unmatched support. Proficient in utilizing customer service best practices and skilled at finding innovative solutions to address customer needs effectively. Experienced delivery driver with a proven track record of providing excellent delivery service and a strong dedication to customer satisfaction. Enhances vehicle longevity and workplace safety through thorough inspection and maintenance abilities. Utilizes advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Merchandiser Stocker
PepsiCo
San Diego, California
03.2023 - 01.2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Delivery Driver
FedEx: Ground
Oceanside, CA
03.2019 - 08.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Sales Support Representative Entry Level
Reyes Beverage Group
Remote Job, CA
07.2018 - 05.2022
- Streamlined sales processes for improved efficiency and increased revenue.
- Assisted customers with product selection, providing in-depth knowledge of features and benefits.
- Assisted management in setting realistic performance goals while continuously monitoring progress toward those objectives.
- Participated in trade shows and industry events as a knowledgeable company representative promoting brand awareness within target markets.
- Conducted market research to identify trends, anticipate demand fluctuations, and optimize inventory levels accordingly.
Package Handler
UPS Customer Center
San Marcos, California
01.2017 - 02.2019
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Education
Associate of Science - Business Administration And Management
Miracosta College
Oceanside, CA 08.2018 - 06.2022
High School Diploma -
Carlsbad High School
Carlsbad, CA 08.2014 - 06.2018
Skills
Sales techniques
Customer service
Data entry
ERP software proficiency
Customer ServiceValid Driver's LicenseEfficiency and Time ManagementDOT ComplianceGPS NavigationAttention to DetailTraffic Laws and RegulationsLoading and UnloadingVerbal and Written CommunicationAbility to Lift 50 PoundsHeavy LiftingVehicle InspectionCustomer RelationshipsDelivery and Shipment RecordsDelivery VerificationTime ManagementDispatch CommunicationTeamwork and CollaborationManaging Orders and DeliveriesSafe Work PracticesKitchen EquipmentCustomer RelationsGuest ServicesStocking and ReplenishmentInventory RecordsSilverware and Glassware RestockingQuantity EstimationCustomer Satisfaction PromotionCleanliness and OrganizationWork CoordinationRoom InventoryMenu MemorizationProfessional RelationshipsTable Setting KnowledgeTeam MeetingsMerchandise TrackingOrder Picking and ProcessingHandheld ScannersCycle Counting ProficiencyMaterials StorageProduct PackingPackage LoadingLoading Dock OperationsInventory Control ProceduresJam ClearingCertification
Certified Delivery Driver DOT, FedEx Grounds
Languages
Spanish Fluent/ Bilingual
Accomplishments
- Earned "Employee of the Month" award in Jan-April (2023) Pepsico Sales.
- Reyes Beverage Group Entry level Sales and Customer Service Representative - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Received Highest number of packages per stop achievement award at Fedex Grounds] in November-December 2021 During Peak Season.
Timeline
Merchandiser Stocker
PepsiCo
03.2023 - 01.2025
Delivery Driver
FedEx: Ground
03.2019 - 08.2022
Associate of Science - Business Administration And Management
Miracosta College
08.2018 - 06.2022
Customer Sales Support Representative Entry Level
Reyes Beverage Group
07.2018 - 05.2022
Package Handler
UPS Customer Center
01.2017 - 02.2019
High School Diploma -
Carlsbad High School
08.2014 - 06.2018