Jonathan Castro
Mastic,NY
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Walmart
Yaphank, NY
10.2023 - Current
- Assisted customers with finding the right product for their needs, finding similar items if not available
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting and mopping floors.
Sales Associate
Five Below
Patchogue, NY
02.2022 - 03.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06-2022
Skills
- Money Handling
- Display Setup
- Order Processing
- Department reset
- Customer Service
- Regulatory Compliance
- Point of sale operation
- Problem-Solving
- Positive and professional
- Sales goal achievement
- Customer Needs Assessment
- Interpersonal and written communication
- FLUENT IN SPANISH
- Time Management
- Trend Awareness
- Product Knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
Walmart
10.2023 - Current
Sales Associate
Five Below
02.2022 - 03.2023
High School Diploma -
William Floyd High School