JONATHAN CASTRO
Rio Rancho,NM
Summary
Customer service background focused on retention and measurable customer outcomes. Strong communication skills across all customer-facing channels. 5+ years managing projects, sales and employee performance; quick learner with cross-industry experience.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Junior Appraiser
Sandoval County Assessor’s Office
Bernalillo, New Mexico
01.2026 - Current
- Certified level 1 IAAO Appraiser (International Association of Assessing Officers)
- Perform on-site inspection of properties to correct measurements and verify building
permits - Work property sales and perform reappraisals via flyover imagery
- Defend current property valuations that are protested by property owners at Formal
Protest Board Hearings. - Create formal board hearing packets which include all relevant information regarding
the subject property, all owner submitted documentation, and a written defense of the position of the Assessor’s office. Whether that be upholding the original valuation or making an adjustment based on the new information submitted.
Project Estimator / Account Manager
Real Estate Related Services DBA: Advanced Environmental
Hawthorne, CA
12.2020 - 01.2026
- Create job estimates based on walkthroughs of job sites and recommendations from environmental inspectors in residential, commercial and industrial settings.
- Coordinate projects with inspector and multiple secondary contractors to ensure projects are completed in a timely manner, often saving real estate transactions from falling out of escrow.
- Build and maintain long-term relationships with customers, vendors & real estate professionals.
- Provide friendly and efficient customer service while updating and educating clients about the mold remediation process.
- Ensure OSHA & EPA guidelines are adhered to on job-sites.
- Delivered mold education classes to real estate professionals through SBAOR and PVPAR.
- Affiliate in Action with Palos Verdes Peninsula Association of Realtors (PVPAR) and South Bay Board of Realtors (SBAOR) since 2023.
- Affiliate of the Year Nominee for PVPAR in 2024.
- IICRC Certified in Water Damage Restoration.
Soft Goods Technician
Space X
Hawthorne, CA
10.2022 - 04.2023
- Managed increasing demand for parts by simultaneously working on multiple components while upholding flight quality standards.
- Constructed various rocket parts within small tolerances verified by quality inspectors.
- Completed assigned work orders independently within set time limits, ensuring timely delivery of parts.
- Trained incoming associates on Eastman industrial cutting table, industrial sewing machines, and manual riveting techniques.
- Prefabricated materials for production in various departments.
- Kept detailed records regarding the type and amount of each material used on each part.
Assistant General Manager / Bartender
Downtown Art Gallery and Axe Room(DAGAR)
Denver, CO
03.2018 - 01.2021
- Oversaw all daily operations including coordinating group intake and scheduling, receiving payments and shipments, conducting safety briefs, bartending, and axe coaching.
- Acted as a trainer for both the axe coaches and bartenders.
- Assisted with physical maintenance and reconstruction of axe throwing cages to ensure safety and functionality.
- Assisted with in person & online marketing campaigns.
Bartender/ Server
Starr Brothers Brewing
Albuquerque, NM
05.2017 - 02.2018
- Provided fast and friendly food and drink service.
- Assisted customers on finding their preferred beer style.
- Established rapport with new customers.
- Gained further understanding and knowledge of craft beer.
- Anticipated and addressed guest service needs.
Bartender/Server/ Trainer
Steel Bender Brew Yard
Albuquerque, NM
03.2017 - 02.2018
- Delivered fast and friendly food and drink service to ensure customer satisfaction.
- Educated guests on menu items & daily specials.
- Developed training program to enhance staff knowledge and service quality.
- Assisted with bottling line operations and maintained cleanliness of the brewery.
Server/Theater Captain
Flix Cinema Brewhouse
Albuquerque, NM
10.2016 - 01.2017
- Welcomed guests to the theater and guided them to assigned seats to enhance their experience.
- Delivered efficient and friendly food and drink service, contributing to positive guest satisfaction.
- Served guests independently in the theater after the show began, ensuring continuous service.
- Explained the 'Silent Service' platform to guests, ensuring understanding of service options.
Server
Dave & Busters
Albuquerque, NM
10.2014 - 12.2015
- Launched first New Mexico location, expanding brand presence.
- Completed extensive corporate customer service training.
- Informed guests about menu items, enhancing the dining experience.
- Built rapport with new customers, fostering loyalty and repeat visits.
Leasing Agent/ Account Manager
The Cottages of New Mexico
Albuquerque, NM
04.2013 - 10.2014
- Guided residents through the leasing process, ensuring a smooth transition to their new home.
- Conducted property tours for prospective residents, showcasing amenities and community features.
- Addressed resident inquiries and concerns to ensure satisfaction.
- Coordinated and executed community events to foster resident engagement and strengthen community ties.
Assistant
The Real Estate Group
Gardena, CA
08.2012 - 12.2012
- Assisted agents with daily administrative tasks and office operations
- Assisted organizational efforts by filing, entering data and answering phones.
- Received and distributed mail, letters and packages.
Education
S. College - Economics
University of New Mexico
Albuquerque, NM12-2017
Graduate -
Rolling Hills Prep School
San Pedro, CA05-2012
Skills
- Property Valuation
- Project Management
- Warehouse & Inventory Management
- Residential, Commercial, and Industrial Settings
- Adaptive problem solving
- Computer proficiency
- Effective communication
- Leadership & Skills Management
Certification
IICRC Water Damage Technician Certification
Timeline
Junior Appraiser
Sandoval County Assessor’s Office
01.2026 - Current
Soft Goods Technician
Space X
10.2022 - 04.2023
Project Estimator / Account Manager
Real Estate Related Services DBA: Advanced Environmental
12.2020 - 01.2026
Assistant General Manager / Bartender
Downtown Art Gallery and Axe Room(DAGAR)
03.2018 - 01.2021
Bartender/ Server
Starr Brothers Brewing
05.2017 - 02.2018
Bartender/Server/ Trainer
Steel Bender Brew Yard
03.2017 - 02.2018
Server/Theater Captain
Flix Cinema Brewhouse
10.2016 - 01.2017
Server
Dave & Busters
10.2014 - 12.2015
Leasing Agent/ Account Manager
The Cottages of New Mexico
04.2013 - 10.2014
Assistant
The Real Estate Group
08.2012 - 12.2012
S. College - Economics
University of New Mexico
Graduate -
Rolling Hills Prep School