John Cebe
Hudson,FL
Summary
Dedicated and meticulous Travel Consultant with over 33 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into TEAM COACH in SME Role with GBT
Overview
35
35
years of professional experience
Work History
Senor Travel Consultant
GBT
St. Petersburg , FL
1999.07 - Current
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- TELEPERFOMANCE Training- Support and help develop New Agents via Teleperformance group chat as well as one on one
- New Agents Training- Support and help develop via one on one as well as monitor via Training Group Chat
Travel Consultant
American Express Travel Services, Inc, American Express
St. Petersburg , FL
07.1999 - Current
- Employed as a travel consultant for mult- accounts
- Used company tools and systems to complete requests.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- 90 percent which is international travel
- I am able to consistently reach daily goals, within a high volume capacity
- My skill base has steadily and competitively improved over the many years in the industry
- Work responsibilities include: Booking all types of travel ( international, domestic, cars , hotels and rail ) for all inbound calls, issue exchanges and refunds, and resolve any customer concerns or complaints on a rolling, initial basis.
Reservations - Team Coach
TRAVEL SYSTEMS, TAMPA FLORIDA
Tampa , FL
07.1992 - 07.1999
- Working with 800-Travel Systems has brought me many opportunities to learn
- And develop travel skills
- I worked with Sabre and was able to complete my training while I worked as an agent
- After being promoted to
- Supervisor I was required to use Sabre every day to monitor agents’ reservations as well as resolve any problems with customers or employees
- Work responsibilities included: Supervising a staff of 12 to 18, ensuring that all Client considerations had been met
- Set goals for my team as well as myself, and work together ( also taking calls if needed) to ensure they were met
- Worked closely with the upper echelon of the company to outline new procedures and techniques that benefited both the client as well as the team members.
- Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
- Trained employees on daily tasks and coached to improve performance.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
Team Coach
THOMAS COOK TRAVEL
TAMPA , FLORIDA
01.1989 - 07.1992
- At Thomas Cook I worked directly with the clients
- My main concern was to develop an itinerary for them while in the area, and assist them in any way possible with all travel plans
- I worked in a one-on-one environment, creating a specialized leisure package
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- consistent with all facets of the customer’s travel
- Work responsibilities included: Managed a staff of 6, ensuring that the following services were met
- Arranging car and limo service upon arrival, day and nightly entertainment (including theme parks, local attractions, and tours), re-accommodating any air travel changes they incurred (working directly with the airlines).
Education
Rutgers University
06.1989
Skills
- OTHER RELATED EXPERIENCE
- Mentoring and Training
- International Reservations
- Work ethic
- Flexibility
- Integrity
- Curiosity
- Empathy
- Brainstorming
- Self-motivated
- Virtual collaboration
- Active listening
- Consensus-building
- Cultural competency
- Friendliness
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Senor Travel Consultant
GBT
1999.07 - Current
Travel Consultant
American Express Travel Services, Inc, American Express
07.1999 - Current
Reservations - Team Coach
TRAVEL SYSTEMS, TAMPA FLORIDA
07.1992 - 07.1999
Team Coach
THOMAS COOK TRAVEL
01.1989 - 07.1992
Rutgers University
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