Jonathan Cevallos
Brooklyn
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Library AIT
CUNY Brooklyn College
Brooklyn
08.2025 - Current
- Contribute to the development of BCBookScanner, a C# WPF application used to scan, print, and save documents in multiple formats.
- Debug and improve BCBookScanner features, including TWAIN scanning, auto-crop, rotation, and image processing.
- Perform system updates, application upgrades, and routine backups.
- Install, configure, troubleshoot, and maintain library computers, and productivity software for staff and students.
- Communicate technical issues clearly and professionally with staff and students.
SHSAT Technical Support
Cysero LLC(partnership with Pearson Vue & NYC DOE)
New York
05.2025 - Current
- Provide on-site and remote technical support for Specialized High Schools Admissions Test using Pearson’s TestNav platform.
- Troubleshoot student login, connectivity, and application errors across Windows/macOS during testing events.
- Assist proctors and coordinators with test setup via ADAM administrative platform, ensuring proper accommodations.
- Retrieve encrypted student response files (SRFs) and log files for diagnostics and issue resolution.
- Collaborated with NYC DOE, Pearson engineers, and on-site staff to uphold secure testing environment.
IT Support Consultant
Brain Resource Center
New York
12.2024 - Current
- Provide IT support and consultancy, ensuring smooth operation of office technology.
- Set up and manage Synology NAS servers, including troubleshooting and maintenance.
- Perform data backup and migration between servers and office HP/Mac workstations.
- Onboard and configure remote laptops for patients, enabling access to media resources stored on the servers.
- Diagnose and resolve software and hardware issues, improving system performance and reliability.
- Collaborate with staff to optimize IT infrastructure and implement best practices in data security.
ESAR Analyst & Enrollment Assistant
CUNY New York City College of Technology
Brooklyn
06.2022 - 01.2024
- Maintained detailed student records in Excel to support enrollment management functions.
- Executed SQL queries to analyze student data, developing dashboards for strategic insights.
- Created daily enrollment comparison reports to track application and registration trends.
- Resolved financial aid inquiries and guided students on enrollment procedures via phone.
Education
Master of Science - Computer Science
CUNY Brooklyn College
Brooklyn, NY05-2027
Bachelor of Science - Computer Science
SUNY Albany
Albany, New York, NY05-2024
Skills
- Tools/Languages: Python, SQL/PostgreSQL, AWS, Java/JavaScript, HTML, C/C#/C, Linux, Nodejs, React, Excel, Microsoft office
- Cloud infrastructure knowledge
- Amazon Web Services proficiency
- Frontend and backend frameworks
- Data analytics and statistical methods
- Administrative support and customer relations
- Spanish fluency
Certification
AWS Certified Cloud Practitioner | Amazon Web Services (AWS) | Oct ‘24
Timeline
Library AIT
CUNY Brooklyn College
08.2025 - Current
SHSAT Technical Support
Cysero LLC(partnership with Pearson Vue & NYC DOE)
05.2025 - Current
IT Support Consultant
Brain Resource Center
12.2024 - Current
ESAR Analyst & Enrollment Assistant
CUNY New York City College of Technology
06.2022 - 01.2024
Master of Science - Computer Science
CUNY Brooklyn College
Bachelor of Science - Computer Science
SUNY Albany