Jonathan Chacon
Summary
Dedicated Telecommunications Engineer with a strong background in telephony and a proven track record in systems administration and project management. Seeking an office technology role to leverage technical expertise and contribute to the efficiency of communication systems.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Telecommunications Analyst
Mercantil Bank (Venezuela)
08.2018 - 10.2020
- Administered record system (NICE)
- Managed and planned telephony services using Nortel CS1000 and Aura Avaya Contact Center
- Liaised with third-party companies to maintain and enhance systems (NICE, Cisco, Avaya, etc.)
- Planned and led internal improvement projects.
Education
Bachelor Of Engineering - Telecommunications
Universidad Catolica Andres Bello
Caracas Venezuela 09.2012 - 07.2019
No Degree - ESL
Zoni Language Centers
New York, NY 03.2023 - Current
No Degree - ESL
ASA College
Brooklyn, NY 10.2022 - 02.2023
Skills
- Cloud Computing
- Network Optimization
- Software Development
- Network Security
- Wireless Networking
- Cybersecurity
- Adaptability
- Network Design
- System Integration
- Network Troubleshooting
- Vendor Management
- Problem Solving
- Data Analysis
- VoIP Technologies
- Technical Troubleshooting
- Equipment Maintenance
- Office Installations
- Performance Testing
- Device Configuration
- System Testing
- Equipment Upgrades
Technical Knowledge
Microsoft Office (Word, Excel, PowerPoint, OneNote, Teams), Google Suite, Windows, 55 words per minute average, Cisco (Basic), Avaya (Medium), Nortel (Basic), VoIP (Medium), NICE (Medium)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
No Degree - ESL
Zoni Language Centers
03.2023 - Current
No Degree - ESL
ASA College
10.2022 - 02.2023
Telecommunications Analyst
Mercantil Bank (Venezuela)
08.2018 - 10.2020
Bachelor Of Engineering - Telecommunications
Universidad Catolica Andres Bello
09.2012 - 07.2019
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