Jonathan Choice
Belleville,IL
Summary
Multifaceted and dedicated strategic leader obtaining Bachelors in Business in May 2024 and 2+ years of success providing daily operations oversight in diverse settings. Oversee the performance of 70+ team members providing high-quality service to customers daily. Create a client-focused culture, strengthen relationships, analyze trends to maximize sales, and reduce shrinkage. Recruit, hire, and develop qualified personnel to build the talent pipeline. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Acceptance Now
02.2023 - Current
- Consistently exceed sales goals by analyzing financial reports, forecasting business needs, and making inventory adjustments to ensure products are available to meet customer demand
- Identify and capitalize on opportunities to drive store traffic by building relationships with clients
- Build company's pipeline by proactively engaging in talent management lifecycle and providing employees with a positive work environment that promotes career development
- Coordinate and execute merchandising, marketing, and promotional campaigns to drive revenue growth in a competitive market and control costs by optimizing inventory levels to reduce expenses.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
American Freight Furniture
01.2023 - 02.2023
- Shared knowledge and experience to train department managers, streamlining workflow and increasing efficiency and productivity
- Tracked profit & loss, generated reports, communicated findings to department managers, and devised and implemented strategic plans to increase sales
- Overseen safe unloading of trucks daily, received/inspected items, updated inventory records, and properly stored merchandise in thee warehouse to maximize space.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Operations Manager
JASA Logistics Services
03.2022 - 11.2022
- Managed team of 60+ employees, oversaw a fleet of 40+ vehicles, and worked closely with dealerships, body shops, and insurance companies to set up appointments and complete maintenance and repair projects
- Conducted interviews, onboarded new hires, and capitalized on coaching opportunities to improve on-the-job performance while meeting with managers to develop strategies to achieve financial goals
- Drove process improvement initiatives, created personnel schedules to improve work-life balance while meeting productivity requirements, and partnered with stakeholders to promote a positive, inclusive workplace.
Assistant Operations Manager
All My Sons Moving & Storage
07.2021 - 12.2021
- Led team of motivated sales and call center personnel, controlled operational costs, and consistently achieved/exceeded monthly revenue and profit forecasts
- Served as company's primary point of contact for all customer service issues, created estimates for new, prospective, and existing clients, and improved company's reputation in the community
- Prioritized customer service excellence, created schedules, dispatched personnel, as well as ensured quality assurance throughout the moving processes.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
Assistant Operations Manager/Dispatcher
AAustin Express
10.2017 - 02.2021
- Supervised a team of 40-50 drivers, utilized the Fleetio system to automate fleet operational tasks and to ensure vehicles and equipment were running smoothly
- Optimized routes which increased productivity by 100%, developed long-term plans to achieve/exceed company goals, triaged/prioritize assignments, dispatched, routed, and tracked a fleet of 30+ vehicles
- Recruited, interviewed, trained, and hired new team members and identified qualified personnel to enhance company production.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Porter
Newbold Toyota O'Fallon IL
10.2016 - 10.2017
- Provided high-quality service to clients daily and picked up/dropped off customers to homes and workplaces while vehicles were in service
- Promoted safety in the workplace while operating buffers, steamers, and vacuums and while using cleaning, protective, and restorative agents
- Completed assigned cleaning duties including sweeping, mopping, and window cleaning to maintain a clean and organized facility.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
Car Detailer
Jack Schmitt Premium Car Wash
02.2014 - 10.2017
- Met with customers, assessed needs, and leveraged analytical, organizational, and time management skills to detail up to 10 cars daily, followed safety protocols while using wax and other chemicals on interior/exterior vehicles to remove odors and stains
- Multitasked effectively to clean, polish, and vacuum interiors/exteriors of vehicles while gaining knowledge of automotive industry.
Distribution Driver
Saint Louis Zoo
06.2015 - 10.2016
- Streamlined warehouse operations by keeping facility clean and organized which maximized team efficiency and increased productivity by 100%
- Accurately prepared orders for shipment and maintained inventory accuracy by recording/reporting shortages and discrepancies
- Efficiently transferred items between receiving, storage, and shipping locations by safely operating forklifts and transportation vehicles.
Education
Bachelor of Science in Business - Business Management
University of Missouri-St Louis
St Louis, MO05.2024
Associate in Arts (AA) - Business Management
Saint Louis Community College
St Louis, MO05.2021
Skills
- Leadership
- Operations Management
- Customer Service
- People/Fleet Management
- Strategic Planning
- Sales
- Human Resources
- Profit & Loss
- Supply Chain
- Problem-Solving
- Analytical/Organizational Skills
- Teamwork
- Microsoft Office (Word/Excel/PowerPoint/Access/Outlook)
- Fleetio
- Content Management Systems
- Friendly and Positive
- Inventory Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Timeline
Store Manager
Acceptance Now
02.2023 - Current
Assistant Store Manager
American Freight Furniture
01.2023 - 02.2023
Operations Manager
JASA Logistics Services
03.2022 - 11.2022
Assistant Operations Manager
All My Sons Moving & Storage
07.2021 - 12.2021
Assistant Operations Manager/Dispatcher
AAustin Express
10.2017 - 02.2021
Porter
Newbold Toyota O'Fallon IL
10.2016 - 10.2017
Distribution Driver
Saint Louis Zoo
06.2015 - 10.2016
Car Detailer
Jack Schmitt Premium Car Wash
02.2014 - 10.2017
Bachelor of Science in Business - Business Management
University of Missouri-St Louis
Associate in Arts (AA) - Business Management
Saint Louis Community College
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