Jonathan Christopher
Tupelo,MS
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
The Salvation Army
06.2022 - Current
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Liaised with community officials and county departments to develop corporate emergency management strategy and coordinate staff response effort.
- Organized and carried out weekly status meetings to inform staff of developments, goals and tactics as well as best practices suggestions to drive success.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Discovered and resolved complex problems that affected management and business decisions.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Oversaw and managed hiring process and assisted human resources.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
Executive Assistant
North Mississippi Medical Center
03.2020 - 06.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Patient Experience Coordinator
North Mississippi Medical Center
06.2019 - 03.2020
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Maximized patient satisfaction by helping individuals carry out personal tasks and ensure their stay here was satisfactory.
- Send out monthly Thank you cards to staff who received positive feedback on Press Ganey surveys.
- Assisted Nursing Directors and Nurse Managers with daily work related and personal tasks.
Unit Coordinator/Monitor Technician
North Mississippi Medical Center
07.2015 - 06.2019
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Transcribed patient results and entered into office electronic recording system.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated non-clinical and ancillary services of assigned patient care units, including environmental services, maintenance, central supplies, food and nutrition and related unit support functions.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of all parties.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Collaborated, communicated and engaged with family and support system to support client healing process.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
- Collected and analyzed data related to unit operational activities as directed by manager, including customer service, patient charges and supply utilization.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Education
High School Diploma -
Shannon High School
Shannon, MSSkills
- Meeting planning
- Time management
- Sponsorship development
- Budget Management
- Marketing and promotions
- Volunteer Management
- Employee relations
- Staff management
- Event planning
- Talent acquisition
- Exceptional Microsoft Excel skills
Timeline
Human Resources Specialist
The Salvation Army
06.2022 - Current
Executive Assistant
North Mississippi Medical Center
03.2020 - 06.2022
Patient Experience Coordinator
North Mississippi Medical Center
06.2019 - 03.2020
Unit Coordinator/Monitor Technician
North Mississippi Medical Center
07.2015 - 06.2019
High School Diploma -
Shannon High School
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