Jonathan Chuckery
McMechen,WV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
National Equipment Company
Wheeling, WV
04.2023 - 03.2024
- Maintained knowledge of current product offerings and pricing structures.
- Researched potential clients, identified decision makers and developed relationships with them.
- Managed accounts by providing solutions that best fit the customer's needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Met regularly with team members to discuss progress towards goals.
- Collaborated closely with internal departments to ensure successful execution of campaigns.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Closed product sales to increase revenue and build client loyalty.
- Maintained open communication with leadership to facilitate business development.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated more than 1-2 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Collaborated with other departments to complete sales transactions.
Department Manager
Riesbeck's Food Market
Bridgeport, OH
02.2013 - 04.2023
- Lead and manage a team of employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Developed promotional campaigns to increase brand recognition in target markets.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Utilized excellent math skills to maintain accurate inventory levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
Wheeling Central Catholic High School
Wheeling, WV06-2001
Some College (No Degree) - Elementary Education
West Liberty State College
West Liberty, WVSkills
- Customer Service-Oriented
- Problem-Solving
- Approachable
- Opportunity Identification
- Sufficient organizational skills
- Territory Growth
- Appointment Setting
- Motivated Team Player
- Relationship cultivation
- Upselling techniques
- Sales Strategies
- Customer Service
- Goal-Oriented
- Sales proposal creation
- Team Supervision
- Employee Scheduling
- Workflow Coordination
- Performance Management
- Retail Management
- Staff Development
- Personnel training and development
- Department leadership
- Vendor Relationship Management
- Retail
- Departmental rapport
- Customer Engagement
- Order Processing
- Motivational Leadership
- Operations Management
- Order Management
- Training and Development
- Personnel Management
- Training and mentoring
- Scheduling
- Relationship building and management
- Employee performance evaluation
- Sales expertise
- Flexible Schedule
- Supply and inventory management
- Employee Management
- Prospecting and Cultivating
Certification
- ServSafe Certification re-issued in 2022
References
References available upon request.
Timeline
Outside Sales Representative
National Equipment Company
04.2023 - 03.2024
Department Manager
Riesbeck's Food Market
02.2013 - 04.2023
High School Diploma -
Wheeling Central Catholic High School
Some College (No Degree) - Elementary Education
West Liberty State College