Jonathan Chun
Duluth,GA
Summary
Detail-oriented, organized, and meticulous employee excelling in fast-paced environments and meeting tight deadlines. Enthusiastic team player ready to contribute to company success. Keen attention to detail and strong decision-making skills enable effective management of multiple tasks. Self-motivated work ethic ensures exceptional performance, whether working independently or as part of a team. Hardworking team player with expertise in clerical tasks and staff support. Known for responsibility, punctuality, and high productivity, consistently delivering exceptional results with minimal supervision.
Overview
7
7
years of professional experience
Work History
Server
9292 Korean BBQ
07.2024 - 03.2025
- Friendly and attentive service while maintaining a clean dining environment, ensuring guests feel welcomed and have an enjoyable dining experience.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Ability to efficiently manage multiple tables, coordinate food and drink orders, and maintain high service standards in a busy environment.
Samsung Technical Support Agent
Samsung
09.2023 - 06.2024
- Efficiently managed a high volume of calls by leveraging in-depth expertise in Samsung refrigeration units to provide accurate troubleshooting and support.
- Accurately log cases using internal software, document effective solutions, and escalate complex issues as necessary to ensure prompt resolution and customer satisfaction.
- Proactively engaged in continuous self-learning to stay updated on Samsung products, troubleshooting techniques, and industry advancements, ensuring effective technical support.
Administrative Assistant
Gangwon State University
08.2022 - 08.2023
- Managed diverse event programs from planning to finalizing stages to help the university receive positive feedback from students and locals.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Dental Laboratory Technician
iPress Dental Lab
12.2020 - 10.2021
- Used company's internal computer software to organize incoming and outgoing cases daily.
- Adjusted impressions to increase durability and made plaster and gypsum work models.
- Adhered to specifications to craft well-fitting appliances.
- Utilized EXOCAD to scan and design restorations.
- Worked with restoration materials such as Zirconia, Emax, and porcelain.
- Finalized restorations by shading and glazing to achieve the highest and most desirable quality for patients.
Customer Service Call Center Agent
WireBarley
08.2019 - 12.2020
- Helped large volume of customer calls with a positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and if needed escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Received the first-ever Employee of the Month Award in company history.
Front Desk Guest Service Agent
Hilton Hampton
08.2018 - 02.2019
- Took reservations over phone and in person for guests and provided confirmation information.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Associate of Applied Science - Dental Laboratory Technology
Columbia College
Tysons Corner, VA03.2021
Skills
- Effective Time Management
- Continuous Improvement
- Team Relationships
- Verbal and written communication
- Customer/Client relations
- Organizational Skills
Additional Information
- Academic Achievement Award from the House of Representatives of the Commonwealth of Kentucky 2018
- National Scholar/Athlete Award from The United States Army Reserve 2018
- Founder's Scholarship from the University of the Cumberlands in recognition of Outstanding Academic Achievement 2018
Languages
Korean
Professional Working
English
Native or Bilingual
Timeline
Server
9292 Korean BBQ
07.2024 - 03.2025
Samsung Technical Support Agent
Samsung
09.2023 - 06.2024
Administrative Assistant
Gangwon State University
08.2022 - 08.2023
Dental Laboratory Technician
iPress Dental Lab
12.2020 - 10.2021
Customer Service Call Center Agent
WireBarley
08.2019 - 12.2020
Front Desk Guest Service Agent
Hilton Hampton
08.2018 - 02.2019
Associate of Applied Science - Dental Laboratory Technology
Columbia College
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