JONATHAN CLARKE
BISHOP
Summary
Hardworking Project Lead, Registered Nurse, and Diabetes Care and Education Specialist with an exceptional commitment to exceeding client expectations. Engaging and personable approach to manage quality, key milestones, and deliverables.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Project Lead
Glytec Systems
04.2017 - 12.2023
- Started in Clinical Support per diem, added responsibilities over time, became full time Clinical Project Lead in December 2020.
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Enhanced client satisfaction by consistently delivering high-quality projects on schedule with exceptional customer service and clinical expertise.
- Led product deployments at hospitals around the country, managing critical clinical components and ensuring successful go-lives.
- Provided 24/7 client support during go-lives, demonstrating a solution-oriented approach and optimizing client success post-deployment.
- Developed provider orders and maintained expertise in product functionality, rules/regulations, and configurations, ensuring effective integration into client workflows.
- Demonstrated strong technical aptitude, collaborating with the Technical Lead for successful execution of technical deliverables.
- Fostered internal coordination and communication across teams, contributing to project success and taking on additional initiatives as needed.
Certified Diabetes Educator
Children’s Healthcare Of Atlanta
08.2018 - 11.2021
- Established strong rapport with patients and their families, fostering trust and open communication throughout the education process.
- Improved patient outcomes by developing personalized diabetes education plans tailored to individual abilities, resources, and needs.
- Leveraged strong communication skills to effectively collaborate with both patients and healthcare professionals, fostering a cohesive care environment.
- Evaluated patient progress and adjusted education strategies as needed, ensuring continued growth in self-management skills.
- Mentored new Diabetes Educators entering the field, sharing best practices and offering support during their professional development journey.
Certified Diabetes Educator
St. Mary’s Health Care System
03.2020 - 12.2020
- Consulted with physicians to develop comprehensive care plans for patients with diabetes, resulting in better overall health.
- Improved patient outcomes by auditing patient charts and identifying opportunities for improved diabetes management plans.
- Maintained accurate records of patient interactions and progress, assisting in data-driven decision-making for future program improvements.
Certified Diabetes Educator
Emory Healthcare
08.2016 - 12.2019
- Provided ongoing support for patients through follow-up appointments and phone consultations, enhancing their ability to manage their condition independently.
- Collaborated with multidisciplinary teams to provide coordinated care for diabetic patients, reducing hospital readmissions.
- Utilized evidence-based practices to design innovative educational materials and tools that increased patient comprehension of diabetes-related topics.
- Facilitated group classes on various aspects of diabetes management, empowering participants to make informed decisions regarding their care.
- Enhanced community awareness of diabetes prevention and management through public presentations and workshops.
Registered Nurse, Emergency Department & Diabetes
Northeast Georgia Health System
08.2014 - 08.2016
- Started in the Emergency Department and then worked as a multi campus inpatient diabetes educator.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided inpatient diabetes care and education to a multi campus hospital system.
- Participated in the staff training, opening, and workflow/process optimization for a new free standing hospital location.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Registered Nurse, Pediatrics
Children’s Healthcare of Atlanta
03.2013 - 03.2015
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Managed care from admission to discharge.
Education
Master of Science - Nursing, Clinical Nurse Leader
Medical College of Georgia
Athens, GABachelor of Arts - Human Development & Family Studies
Samford University
Birmingham, ALSkills
- Clinical Issues Understanding
- Problem Identification
- Project Coordination
- Project Implementation
- Project/Workflow Optimization
- Multiple EMR Systems
- Clinical Education
- Staff Education
- Patient Education
- Team Development
- Nurse Leadership
- Creative Thinking
Certification
Registered Professional Nurse (RN), Georgia Board of Nursing; Certified Diabetes Care & Education Specialist (CDCES), Association of Diabetes Care and Education Specialists (ACDES); Diabetes Educator Certificate, Emory University School of Medicine; Basic Life Support for Healthcare Providers, American Heart Association; Emergency Responder / Chemical, Biological, Radiological, Nuclear, & Explosive (CBRNE) Standardized Awareness Authorized Training Program / Incident Complexities – Responder Actions for CBRNE Incidents, Federal Emergency Management Administration (FEMA); Stroke Scale Certification, National Institutes of Health (NIH).
Timeline
Certified Diabetes Educator
St. Mary’s Health Care System
03.2020 - 12.2020
Certified Diabetes Educator
Children’s Healthcare Of Atlanta
08.2018 - 11.2021
Clinical Project Lead
Glytec Systems
04.2017 - 12.2023
Certified Diabetes Educator
Emory Healthcare
08.2016 - 12.2019
Registered Nurse, Emergency Department & Diabetes
Northeast Georgia Health System
08.2014 - 08.2016
Registered Nurse, Pediatrics
Children’s Healthcare of Atlanta
03.2013 - 03.2015
Master of Science - Nursing, Clinical Nurse Leader
Medical College of Georgia
Bachelor of Arts - Human Development & Family Studies
Samford University