Jonathan Clement
Summit,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Retail Store Manager
Wild Bills Tobacco
01.2023 - 11.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
General Manager
The Fire Station Cannabis Company
01.2021 - 01.2022
- Successfully hired entire staff of 12 to open a new location
- Supervised final build out with contractors including final punchlist and inspections
- Completed interior set up of new store including merchandising and displays
- Facilitated volunteer opportunities for team before store opening to integrate into the community
- Orchestrated store grand opening, sales, and public appearances to market the store and products
- Provided performance reviews with positive feedback from team and boosted morale
- Completed daily financial reports and drops
- Developed reports in Excel to ensure inventory coincided with state reporting
- Worked on the sales floor with team to maximize profits and be available for any customer/employee concerns or questions.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Shift Lead
313 on Ashmun
01.2017 - 01.2020
- Hired for Bartending: duties included entertaining guests, stocking bar, creating unique cocktails (mixology), maintain cleanliness and handled cash
- Asked to fill in for DJ as a temp but learned skills required to entertain and became the regular DJ
- Did security detail on occasion
- Designed ads for Facebook
- Pitched ideas for specials and events
- Cross trained for all positions within the organization.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Lead Bartender
VFW Post 3676
01.2016 - 01.2017
- Provided customer service which resulted in returning customers
- Demonstrated ability to keep the bar organized, stocked and clean
- Monitored cash register and collected payments for drinks and food
- Greeted customers in a friendly manner
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Armed Transport/Site Security
Iron Protection Group
01.2015 - 01.2015
- Hired as armed security and promoted within one month to transportation security providing secure transactions with growers to dispensaries and securely delivered money to financial institutions.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Night club bar back
Station Casinos
01.2014 - 01.2015
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Operated POS system to collect payments from customers.
Security Police Officer
United States Air Force
01.2010 - 01.2013
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Monitored personnel access and maintained accurate security records.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Identified and reported suspicious activity to prevent security incidents.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Led, managed, and performed force protection duties to protect personnel and resources.
Education
Studies in Paramedic Technology and Fire Science (2 years) -
Lake Superior State University
Criminal Justice -
Community College of The Air Force
General area of study; Diploma 2010 -
Sault Area High School
Sault Ste. Marie, MISkills
- Retail Employee Training
- Problem-Solving
- Coaching and Mentoring
- Retail Operations
- Hiring and Training
- Store Opening and Closing
- Shift Scheduling
- Stock Management
- Sales Growth
- Stockroom Management
- Cost Control
Timeline
Retail Store Manager
Wild Bills Tobacco
01.2023 - 11.2023
General Manager
The Fire Station Cannabis Company
01.2021 - 01.2022
Shift Lead
313 on Ashmun
01.2017 - 01.2020
Lead Bartender
VFW Post 3676
01.2016 - 01.2017
Armed Transport/Site Security
Iron Protection Group
01.2015 - 01.2015
Night club bar back
Station Casinos
01.2014 - 01.2015
Security Police Officer
United States Air Force
01.2010 - 01.2013
Studies in Paramedic Technology and Fire Science (2 years) -
Lake Superior State University
Criminal Justice -
Community College of The Air Force
General area of study; Diploma 2010 -
Sault Area High School
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