Jonathan Cooper

• Determines work procedures, prepares work schedules, and expedites work flow. Revises schedule according to work order specifications, established priorities and availability or capability of workers and equipment.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Distributes paperwork for product to be picked or processed. Answers questions regarding pick lists, bills of lading and bin replenishment.
• Advises employees on care of goods received, stored, and shipped; proper use of equipment; and related problems.
• Conducts operations in manner which promotes safety; maintains clean, neat and orderly work area.
• Reviews production schedules and related information and confers with department supervisors and/or managers to determine timetable required to ensure product is shipped on timely basis
• Confers with supervisor and other department supervisors to determine progress of work and to provide information on timely shipping of customers' product. Confers with other department heads to ensure coordination of warehouse activities.
• Contacts carriers by phone in regards to pick up schedules, follow-ups.
• Coordinates work flow required by staffing agency associates working in assigned area by checking them in and out at appropriate time, demonstrating what tasks have to be done and how it can be accomplished. Monitors and evaluates individual work performance and makes recommendations to determine continued temporary work or consideration for employment by NLA.

Essential Job Functions

• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Interact with employees and customers in appropriate manner.
• Use computer for tasks such as communicating via email and preparing reports and work schedule.
• Review and analyze data and information .
• Plan, prioritize and monitor activities.
• Complete assigned tasks/projects in timely manner.
• Comply with all Company policies and procedures

• Motivated and trained employees to maximize team productivity
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy
• Was responsible for overseeing day-to-day operational activities within facility, delivering customer satisfaction by implementing continuous improvements, and obtaining operational goals while maintaining financial goals
• Assisted in continuous effort of profitable growth through reducing costs and increasing revenue through operations efficiencies
• Identified needs of others by coaching, mentoring and assisting employees to improve their knowledge and skills; provide advice and guidance to staff members in resolution of problems
• Identified and communicate opportunities for improvement
• Scheduled and manpower planning to effectively handle necessary requirements of operation while managing labor cost and productivity
• Knowledge of public warehousing, processes, quality control, cost and other techniques for maximizing effective distribution of goods
• Established and maintain good working relationships with other employees and customer
• Thorough knowledge of receiving, shipping, inventory systems, supply chain management, logistics, customer service, reporting, system analysis, equipment, and warehouse functionality0
• Through knowledge working with third party logistics
• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Analyzed department metrics and performance and reported findings to management.
• Compiled training materials for new employees and tracked skill development.
• Tracked company equipment, tools and technology to manage inventory
• Encouraged and promoted ideas aligned to business needs and benefits
• Trained team members on new hotel services and products to support promotional efforts

• Lead and/or support global projects and implementations with risk management and routine progress reporting
• Applied technical transportation-logistics experience and superior communication skills to resolve key business problems and exceed customer expectations
• Worked closely with regional and global transportation managers, cross-functional departments, and vendors to identify areas of frustration, then collaborate with team members to develop new or improved solutions to command center processes and systems on global scale
• Supported and maintain efficient work environment with outstanding customer service, including heavy focus on positive attitude, professionalism, preparation, and follow up
• Responded to ad-hoc quote requests from customers and other internal/external stakeholders
• Maintained proficiency on all CC systems and other tools
• Worked within team to identify gaps, constraints, and trends in transportation network and supply chain, work with stakeholders to develop solutions
• Supervise team; maintain Expeditors’ culture and standards are adhered to
• Ensured all processes and procedures are documented in updated SWIs/SOPs
• Created Process Maps and visual charts for more complicated activities and functions
• Coordinated team training, career development, and performance management
• Assisted with other transportation and logistics requirements as needed
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

• Reported process, methods and improvements on daily basis
• Met daily, weekly and monthly goals
• Utilized production goals to create work and production schedules, monitor quality and ensure products are manufactured efficiently
• Was actively involved in selection, training and documentation of employee performance and attendance on job
• Proactively worked on MDRRs to ensure it was in compliances with request
• Ensured that companies goals of Safety, Quality and Production are achieved by training, coaching and leading employees, and continuously evaluated and updated these processes and procedures
• Developed quality control objectives and coordinated these objectives with production procedure in cooperation with production personnel to maximize productivity and minimize cost
• Assisted with other duties as deemed necessary to meet goals of company.
• Trained new employees and delegated daily tasks and responsibilities
• Completed store opening and closing procedures and balanced tills
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction

• Coordinates and manages flow of merchandise including unloading, checking in and detailing of merchandise
• Monitored, assessed, managed and makes recommendations to improve productivity, financial goals, and reducing cost
• Was responsible for analyzing and resolving flow interruptions to dock and away from dock
• Established and monitors daily workflow and schedules for hourly associates
• Ensured priorities and resources are utilized properly to control costs to meet customers’ needs
• Ensured accuracy, housekeeping, merchandise damage minimization and safety through monitoring and enforcement of company requirements
• Managed development, implementation and administration of operational policies, programs and systems within functional areas
• Established methods and procedures for departmental work activities, identifies and resolves operational problems
• Managed hiring, orientating, evaluation, recommendation in pay increase processes and development of associates.

• Identified problems and resolve in timely manner
• Ensured sales quotas and deadlines where met
• Was responsible for analyzing and resolving flow interruptions to dock
• Worked on daily workflow and schedules for hourly associates
• Ensured priorities and resources are utilized properly to control costs to meet customers’ needs
• Ensured accuracy, housekeeping, merchandise damage minimization and safety through monitoring and enforcement of company requirements
• Maintained workforce of loyal employees