JONATHAN COPELAND
Queens,NY
Summary
Forward-thinking and professional Manager offering 10 years of expertise in supervising and training up to 100 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
DHL Express
08.2022 - Current
- Evaluate team member performance and productivity, provided feedback and implemented corrective actions.
- Motivate and train employees to maximize team productivity.
- Manage internal operational standards and productivity targets.
- Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness.
- When required ensures compliance with import/export regulations, duties, and tariffs in some markets
- Ensure safe, efficient and timely handling and transportation of all customer materials
- Ensure all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations
- Optimize organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Created load plans and performed calculations to prepare for assigned flights.
- Maintained documentation, completed shift paperwork and submitted information for team payroll weekly.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Assistant Terminal Manager/Dispatch Manager
Central Transportation
07.2016 - 08.2022
- Managed outbound freight flow on cross dock.
- Coordinated dispatch of 35 local LTL drivers with corporate regional dispatch.
- Trained and developed drivers and supervisory staff.
- Ensured Key Performance Indicator (KPI) goals were met and/or exceeded. Increased KPI by 15%.
- Maintained safe work environment compliant with state and federal DOT/OSHA standards.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Boosted accuracy in outbound and inbound operations by initiating quality control processes on incoming and outgoing freight.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Monitored employee performance and productivity.
Receiving Supervisor
Nebraskaland
07.2014 - 07.2016
- Examined contents of 50 bill of ladings and compared with orders to verify accuracy.
- Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Used computer systems to enter shipment data, such as weight, charges, space availability, quantity changes, or discrepancies for reporting, accounting, and record keeping purposes.
- Corresponded with buyers and salespeople to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Contacted carrier representatives to make appointments or to issue instructions for shipping and delivery of materials.
- Authorized returns to be brought back by truck drivers on their routes.
- Contacted customers to put in their orders and bill them out.
- Collected invoices and money from customers.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Double-checked cargo inventories and documentation for accuracy.
- Devised most strategic policies and procedures for receiving operations in warehouses to anticipate various scenarios.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
FULFILLMENT TEAM LEADER
BaubleBar
10.2013 - 07.2014
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Quality checked jewelry.
- Created customer online orders.
- Created and printed labels to ship orders using USPS, UPS, and Fed Ex.
- Packed customer orders.
- Designated associate's workstations and supervised them in sections.
- Frequently inspected production area to verify proper equipment operation.
Order Picker/Certified Forklift Operator
Union Beer Distributors
05.2012 - 08.2013
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Timely and accurately built orders for delivery.
- Maintained integrity of products while handling and storing.
- Rode electric ride-on pallet jack and forklift to replenish inventory.
- Maintained general warehouse housekeeping.
Education
Bachelor of Science - Communications Technology
York College
Queens, NYHigh School Diploma -
Thomas A. Edison Vocational & Technical High School
Queens, NY06.2010
Skills
- Leadership
- Project Management
- Communication
- Customer Service
- Web-Based Logistics Information Systems
- Dispatching
- Calendar and Scheduling Software
- Load Planning
- Warehouse Inspections
- Daily Operations Management
- DOT Requirements
- Warehouse Supervision
- Logistics Database Management
Certification
Forklift Certified
Timeline
Operations Supervisor
DHL Express
08.2022 - Current
Assistant Terminal Manager/Dispatch Manager
Central Transportation
07.2016 - 08.2022
Receiving Supervisor
Nebraskaland
07.2014 - 07.2016
FULFILLMENT TEAM LEADER
BaubleBar
10.2013 - 07.2014
Order Picker/Certified Forklift Operator
Union Beer Distributors
05.2012 - 08.2013
Bachelor of Science - Communications Technology
York College
High School Diploma -
Thomas A. Edison Vocational & Technical High School