Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jonathan Cortez

Summary

I am a Entry level certified TCFP/NREMT B professional with experience in management and customer service looking to secure a position that allows me to gain knowledge and experience in the Fire/EMS field. I am knowledgeable regarding Medical/Trauma assessments as well as Structural Fire Operations . Strong team player who is looking to absorb knowledge to better himself and his team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Stocker Associate

Lowes
03.2023 - 07.2023
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.

Technical Support Specialist

King Architectural Metals
12.2021 - 07.2022
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.

(Sgt) Infantry Section Leader

United States Marine Corps
02.2018 - 07.2021
  • Operated weapons and equipment in ground combat operations
  • Duties include operating and maintaining weapons, such as rifles, machine guns, mortars, and hand grenades
  • Led 20 Marines in day to day training in the classroom and field experience
  • Effectively created and presented powerpoints to communicate higher planning thoroughly
  • Used Microsoft Excel to create spreadsheets with PII and serialized gear accountability
  • Dispatched and troubleshooted radios for multiple personnel.
  • Conducted performance reviews to identify employee strengths and encourage professional development opportunities.

Freight Associate

The Home Depot, Azle
12.2016 - 08.2017
  • Ensured aisles were stocked and ready for customers by unloading trucks using conveyors, manual pallet jacks, forklifts, etc., afterwards placing the product on the shelves and in storage overhead until needed
  • Was responsible for providing customer service as needed.
  • Provided quality Customer Service as required by customer demand
  • Maintained a organized and clean work environment
  • Coordinated with the team in the process of inventory and unloading of thousands of dollars' worth of merchandise daily.

Vehicle Electrical Technician

The Audio Group
01.2013 - 12.2016
  • Troubleshooted electrical shorts and vehicle accessories such as locks, dash information, headlights, etc Aswell as installed and programmed keys using a variety of computing devices
  • Used my communication skills to explain and demonstrate Installed merchandise to the customer's further understanding
  • Soldered chips, resistors and capacitors on motherboards
  • Provided quality Customer Service as required by customer demand

Education

EMT-Basic -

San Antonio College
San Antonio, TX
04.2023

Basic Structural Fire Suppression -

San Antonio College
San Antonio, TX
12.2022

High School Diploma -

Haltom High School
Haltom City, TX
05.2017

Skills

  • Cardiopulmonary Resuscitation (CPR) Certified
  • Critical Decision-Making Skills
  • NREMT-Basic Certified
  • 4 Years Military experience
  • Attention to detail
  • Maintaining Readiness

Certification

  • EMT - Emergency Medical Technician
  • TCFP - Firefighter 1
  • TCFP - Firefighter 2
  • TCFP - Hazardous Awareness
  • TCFP - Hazardous Operations
  • FEMA - IS-100 Complete
  • FEMA - IS-200 Complete
  • FEMA - IS-700B Complete
  • FEMA - IS-800D Complete

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Stocker Associate

Lowes
03.2023 - 07.2023

Technical Support Specialist

King Architectural Metals
12.2021 - 07.2022

(Sgt) Infantry Section Leader

United States Marine Corps
02.2018 - 07.2021

Freight Associate

The Home Depot, Azle
12.2016 - 08.2017

Vehicle Electrical Technician

The Audio Group
01.2013 - 12.2016

EMT-Basic -

San Antonio College

Basic Structural Fire Suppression -

San Antonio College

High School Diploma -

Haltom High School

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Jonathan Cortez