Jonathan Cortez
Whittier,CA
Summary
Dynamic professional with a proven track record in territory management and customer acquisition, demonstrated at Mutual Trading Co., Inc. with a 10% YoY sales growth. Skilled in CRM and renowned for exceptional communication abilities. Excelled in fostering partner relationships and expanding market footprints, leveraging adaptability and sales techniques to surpass goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
International Account Executive
Mutual Trading Co., Inc.
01.2023 - Current
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Set and achieved company defined sales goals by growing 10% YoY in my territories.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Go on international business trips to visit customers to help impulse sales and push new product.
Backroom Associate
Sam's Club
05.2022 - 12.2022
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Received incoming merchandise and stored in correct stock locations.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained orderly stockroom for ease of retrieval.
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
Member Frontline
Sam's Club
11.2021 - 05.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Responded to customer calls to answer questions about products and services.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Pushed sales of company credit cards and premium memberships to ensure quality service and meet sales quota.
Sales Associate
Wismettac Asian Foods
06.2021 - 11.2021
- Handle various online and Japanese market accounts and take orders from customers.
- Help customers resolve issues related with deliveries, orders, and invoices.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Drive out to visit customers personally and engaged with them to effectively build rapport and lasting relationships.
Private Japanese Tutor
Wyzant Inc.
10.2017 - 03.2021
- Tutored struggling, average and advanced students in Japanese grammar, listening, writing, reading, and speaking.
- Responded to after hours email and telephone requests to provide assistance with specific questions.
- Upheld commitment to educational excellence and fostered an atmosphere of mutual respect and trust.
Education
Bachelor of Arts - Japanese
California State University - Long Beach
Long Beach, CA06.2019
Associate of Arts - Japanese
Pasadena City College
Pasadena, CA06.2017
Skills
- Upselling strategies
- Territory Management
- Customer Acquisition
- CRM proficiency
- Multilingual
- Excellent Communication
- Adaptability
- Teamwork and Collaboration
- Sales Techniques
Certification
- JLPT N2
- International Sake Sommelier (Kikisake-shi), Sake Service Institute International
- Sake Adviser, Sake School of America
- Shochu Adviser, Sake School of America
Languages
English
Native or Bilingual
Japanese
Professional Working
Spanish
Professional Working
Timeline
International Account Executive
Mutual Trading Co., Inc.
01.2023 - Current
Backroom Associate
Sam's Club
05.2022 - 12.2022
Member Frontline
Sam's Club
11.2021 - 05.2022
Sales Associate
Wismettac Asian Foods
06.2021 - 11.2021
Private Japanese Tutor
Wyzant Inc.
10.2017 - 03.2021
Bachelor of Arts - Japanese
California State University - Long Beach
Associate of Arts - Japanese
Pasadena City College
- JLPT N2
- International Sake Sommelier (Kikisake-shi), Sake Service Institute International
- Sake Adviser, Sake School of America
- Shochu Adviser, Sake School of America
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