Jonathan Cothran
Baltimore,MD
Summary
Experienced in the restaurant industry, proficiently delivers exceptional customer service by leveraging extensive knowledge of menus and upselling items. A string communicator and team player who excels in resolving customer concerns promptly and contributing to a positive experience. Seeking to provide amazing dining experiences as a server and to build experience and skillset behind the bar.
Overview
11
11
years of professional experience
Work History
Server
Preserve Restaurant
07.2020 - Current
- Provide excellent customer service to ensure a positive dining experience
- Collaborate effectively with team members to streamline operations and deliver prompt service
- Demonstrate strong communication skills while taking orders and addressing customer inquiries
Customer Service Specialist
Recreational Equipment Inc
09.2019 - 04.2022
- Provided personalized customer service to enhance the shopping experience
- Demonstrated product knowledge and expertise to assist customers in making informed purchasing decisions
- Assisted in inventory management tasks such as restocking shelves and conducting merchandise counts
Server/Barback
Mott Street Restaurant
04.2017 - 08.2019
- Demonstrated proficiency in both front-of-house serving duties and back-of-house tasks, ensuring smooth restaurant operations
- Provided exceptional customer service by taking orders, serving food, and addressing customer needs promptly and courteously
- Demonstrated reliability and flexibility by adapting to various roles within the restaurant as needed to support overall efficiency
Line Cook
The Pursuit Wine Bar
06.2014 - 02.2017
- Executed culinary techniques to prepare and plate high-quality dishes in accordance with established recipes and standards
- Demonstrated proficiency in operating kitchen equipment and appliances, ensuring safety and efficiency
- Collaborated with kitchen team members to coordinate food preparation and service during peak hours
Education
Bachelor of Science - Psychology
University of Maryland at College Park
College Park, MD05.2014
Skills
- Customer service
- Food and beverage knowledge
- POS system operation
- Upselling techniques
- Communication skills
- Attention to detail
Timeline
Server
Preserve Restaurant
07.2020 - Current
Customer Service Specialist
Recreational Equipment Inc
09.2019 - 04.2022
Server/Barback
Mott Street Restaurant
04.2017 - 08.2019
Line Cook
The Pursuit Wine Bar
06.2014 - 02.2017
Bachelor of Science - Psychology
University of Maryland at College Park
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