JONATHAN COURVILLE
kinder
Summary
Proven track record of leading teams to exceed expectations at Lake Charles Event Center and Coushatta Casino. Known for enhancing inventory accuracy and elevating customer service standards through effective leadership. Skilled in conflict resolution and inventory management, successfully implementing cost-saving strategies to drive operational excellence and staff proficiency. Dedicated professional with expertise in management, leadership, and communication, detail-oriented in problem-solving and planning, ready to make an immediate contribution to your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
ASM Global
08.2024 - Current
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Managed daily food and beverage operations, ensuring exceptional service standards.
- Developed and implemented training programs for staff to enhance performance and efficiency.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed multiple concerts of 6000 plus guest with multiple bar locations and 60 employees.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
BEVERAGE SUPERVISOR
Coushatta Casino
09.2022 - Current
- Conducted regular audits of inventory levels to ensure accuracy and prevent shrinkage losses.
- Demonstrated ability to manage and oversee the daily operations of a beverage department, including ordering, receiving, inventory control, pricing and merchandising.
- Established controls for product rotation and expiration dates to minimize waste costs.
- Developed strategies for training and motivating staff to ensure high standards of customer service.
- Coordinated with vendors regarding deliveries, orders, specials and discounts.
- Ensured compliance with all health and safety regulations in the workplace.
- Utilized strong communication skills to effectively interact with customers and employees.
- Managed bar staff schedules, ensuring adequate coverage throughout peak hours.
- Resolved customer complaints promptly and professionally.
- Controlled and operated the Boss system for the casino floor.
- Maintained accurate records of all transactions related to the beverage department.
CONSTRUCTION SUPERVISOR
MSD Construction
05.2021 - 07.2022
- Ensured efficient use of resources including labor, materials, equipment and subcontractors.
- Reviewed blueprints, schematics and other technical documents prior to beginning construction work.
- Maintained detailed records of job costs, labor hours and other related data for accurate reporting purposes.
- Implemented cost-saving measures while maintaining high quality workmanship on all jobsites.
- Resolved customer complaints in a professional manner by providing prompt solutions.
- Managed and coordinated multiple construction projects simultaneously to ensure timely completion of tasks.
- Developed project plans, budgets and timelines for each individual job site.
- Monitored progress of projects to ensure adherence to safety protocols and quality standards.
- Mentored junior staff members in order to build their knowledge base and improve their overall performance.
- Monitored inventory levels of supplies and materials used on the job site in order to avoid shortages or delays.
- Coordinated with subcontractors to ensure timely delivery of materials as needed for each project.
- Negotiated contracts with vendors, suppliers and subcontractors in order to secure competitive rates.
- Led and trained lower-skilled employees in safe and productive work procedures.
- Kept accurate records of daily job tasks and progress.
- Estimated material or worker requirements to complete jobs.
- Assisted in resolving customer complaints by quickly identifying problems that arose during a project's execution phase.
PROJECT MANAGER
Hibbard Roofing and Construction
08.2020 - 04.2021
- Successfully managed projects with tight deadlines and limited resources.
- Coordinated team members to ensure tasks were completed on time and within budget.
- Traveled to customer sites to keep projects on schedule while maintaining high quality.
- Documented project requirements, processes, and procedures.
- Provided leadership during times of ambiguity or uncertainty while motivating the team.
- Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters.
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks.
- Identified potential risks and developed strategies for mitigating them.
- Reviewed project proposals to determine feasibility.
- Monitored performance of project team members to provide performance feedback.
- Assigned duties and responsibilities to project personnel.
- Recruited and hired project personnel.
WELDER HELPER
Pipe and Steel Industries
06.2018 - 07.2020
- Welded components in flat, vertical, and overhead positions.
- Fabricated components from materials such as sheet metal, pipe sections, and structural forms with precision accuracy.
- Ensured that work areas were kept clean and organized throughout shift activities.
- Provided support to welders by holding parts in place during welding operations.
- Efficiently operated cutting torches according to project specifications.
Education
GED -
Youth Challenge Program
Carville, La09.2006
Infantry
US Army
01-2006
Skills
- Conflict Resolution
- Multitasking Abilities
- Beverage Knowledge
- Team Leadership
- Staff Training
- Product Promotion
- Ordering Supplies
- Inventory Management
- Food and beverage operations
Certification
- Servsafe Alcohol
- Servsafe Food Handler
- Servsafe Allergens
- Servsafe Manager
Timeline
Food and Beverage Manager
ASM Global
08.2024 - Current
BEVERAGE SUPERVISOR
Coushatta Casino
09.2022 - Current
CONSTRUCTION SUPERVISOR
MSD Construction
05.2021 - 07.2022
PROJECT MANAGER
Hibbard Roofing and Construction
08.2020 - 04.2021
WELDER HELPER
Pipe and Steel Industries
06.2018 - 07.2020
GED -
Youth Challenge Program
Infantry
US Army
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