Jonathan Craig
Store Manager
Pearsall,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Proficient and dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Parkers Building Supply
Pearsall, United States
01.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
Cashier/Sales Floor Associate
Parkers Building Supply
Pearsall, TX
08.2017 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
Yard Hand
Parkers Building Supply
Pearsall, United States
11.2015 - 09.2017
- Checked equipment for safety and functionality before operating.
- Stacked, loaded and unloaded materials to and from pallets, racks and shelves.
- Operated forklift and power washer to complete assigned yard tasks.
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Assisted customers with loading vehicles or answering product questions.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Placed forklifts under units, pallets and products for transportation to designated areas.
Education
High School Diploma -
Pearsall High School
Pearsall, TX 08.2011 - 06.2015
Skills
Relationship building and management
undefinedTimeline
Store Manager
Parkers Building Supply
01.2019 - Current
Cashier/Sales Floor Associate
Parkers Building Supply
08.2017 - 01.2019
Yard Hand
Parkers Building Supply
11.2015 - 09.2017
High School Diploma -
Pearsall High School
08.2011 - 06.2015
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