Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

JONATHAN CRAWFORD

Lake Lure,NC

Summary

Dedicated and results-driven retail manager with a strong work ethic and a commitment to excellence. Skilled in building strong relationships with team members and customers, fostering a productive and positive work environment. Proven ability to maintain cost-effective operations, capitalize on merchandising opportunities, and execute successful promotional and marketing strategies. Experienced in recruiting, hiring, and developing top talent to uphold high standards of performance and customer satisfaction. Seeking a leadership role to leverage expertise for driving operational success and team growth.

Overview

9
9
years of professional experience

Work History

Supervisor - Registered Pharmacy Technician

Walgreens
09.2023 - Current
  • Engages customers and patients with friendly, proactive service, assisting with products, prescriptions, and services to ensure a positive customer experience.
  • Resolves customer issues and answers questions while modeling and sharing customer service best practices with all team members, including effective interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., proactive assistance, identifying needs, and ensuring satisfaction).
  • Trained staff on order management, including creation, review, and receipt of requisitions.
  • Supervised cash management and sales processes to maintain transaction accuracy.
  • Enhanced visual merchandising through targeted display strategies.
  • Ensured compliance and accuracy in inventory management procedures while overseeing timely removal of expired products.
  • Ensured pricing accuracy and daily updates in compliance with company guidelines.
  • Conducts bookkeeping by preparing cash reports, handling cash counts, and managing ledgers.
  • Assists the pharmacist in preparing and dispensing medications, ensuring accuracy and adherence to company and regulatory standards.
  • Engages with patients to provide exceptional customer service, answering questions, processing insurance claims, and assisting with prescription pickups.
  • Maintains proper inventory management for pharmacy medications and supplies, including ordering, stocking, and rotating inventory.
  • Ensures compliance with HIPAA regulations and company policies, maintaining patient confidentiality and accurate documentation.
  • Provides training and guidance for new pharmacy staff, ensuring adherence to best practices.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Store Manager

World Market
08.2022 - 09.2023
  • Directed initiatives that led to achieving company targets.
  • Fostered a high-quality customer service and selling culture through effective leadership, coaching, and engagement strategies.
  • Ensured a consistent and branded store experience by maintaining visual execution standards and merchandising guidelines.
  • Oversaw store logistics, optimizing product flow and stocking routines.
  • Educated staff on logistics procedures and merchandising techniques through structured training programs.
  • Oversaw the publication calendar and operational schedule, effectively planning and executing all logistics-related and operational workloads to maximize productivity.

Store Manager | District Trainer

Hibbett | City Gear
10.2015 - 08.2022
  • Oversaw daily operations of retail sporting goods store, ensuring seamless business functions.
  • Led all aspects of personnel management, including recruitment, training, performance evaluation, and discipline, to build a strong, high-performing team.
  • Directed staff to achieve sales goals, maintain merchandising standards, and uphold exceptional customer service across all departments.
  • Observed sales trends, inventory levels, and expenses to enhance operational efficiency.
  • Collaborated with District Sales Manager to set and maintain company policies, procedures, and product strategies.
  • Attained over 33% yearly comparable sales increase in diverse-volume locations.
  • Implemented effective loss prevention strategies to keep shrinkage low, implementing measures to ensure shrink remained less than 1%.
  • Acknowledged in writing by the Vice President of Loss Prevention for superior performance during a store assessment.
  • Managed and enhanced the store's social media presence by creating premium digital content across multiple platforms to drive engagement and brand awareness.
  • Organized monthly community engagement events to strengthen brand recognition and customer loyalty.
  • Conducted new manager training, supervised store inventories, and provided operational support to the District Manager as needed.

Education

Associate Of Arts - Evangelism

Liberty University
Lynchburg, VA
08.2022

Skills

  • Inventory Management
  • Shrink Reduction
  • Sales and Data Analysis
  • Business Generation
  • Budgeting and Financial Oversight
  • POS Systems
  • Recruiting and Hiring
  • Employee Development
  • Supervising and Motivating Staff
  • Performance Evaluation
  • Scheduling
  • Customer Minded
  • Sales Coaching
  • Marketing and Digital Marketing
  • Visual Merchandising
  • Human Resources
  • Conflict Resolution
  • Resource Allocation
  • Communication
  • Public Speaking
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • State and Federal Labor Laws (FMLA, ADA, FLSA, Title VII)
  • Experience with Lawson, ADP, Dayforce, Kronos, and Workday

Certification

  • Diversity Awareness - FEMA
  • Fundamentals of Emergency Management - FEMA
  • Effective Communication - FEMA
  • Developing and Managing Volunteers - FEMA
  • Religious and Cultural Literacy - FEMA
  • Leadership and Influence - FEMA
  • National Response Framework - FEMA
  • Incident Command - FEMA
  • Performance Management, Goal Writing - FEMA
  • Emergency Operations Center, Basic - FEMA
  • Pharmacy Technician - NC Board of Pharmacy Registration Number 79588
  • Business Ethics - LinkedIn
  • The Foundational Principle Separating Good Leaders from Bad Ones - LinkedIn
  • Having Difficult Conversations - LinkedIn
  • Leadership Tactics- LinkedIn

Additional Information

  • Mr. Eric Jones, former employee- 828.279.1256
  • Mr. Seth Gold, former employee- 704.418.3703

Timeline

Supervisor - Registered Pharmacy Technician

Walgreens
09.2023 - Current

Store Manager

World Market
08.2022 - 09.2023

Store Manager | District Trainer

Hibbett | City Gear
10.2015 - 08.2022

Associate Of Arts - Evangelism

Liberty University

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