JONATHAN CRESPO
Bronx,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Bilingual hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Desk Officer Clerical/ Peace Officer
New York Presbyterian Hospital
08.2021 - Current
- Protect patients, Visitors, Employees and property across medical and academic campuses
- Maintaining access control in assigned areas and responding to emergency situations, Help maintain lawful environment for lifesaving care
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Provided guidance in selecting, designing and applying analytic methodologies.
- Conducted and supervised needs assessments and feasibility studies.
- Conducted research and analysis using customer tools and databases.
- Analyzed, monitored and evaluated success rate of program activities.
Security Officer
Tampa General Hospital
11.2017 - 04.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Supported and provided keen insight into operational and programmatic activities.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
Security/Doorman
Marrakech Hotel
05.2006 - 05.2010
- Patrol promises to avoid theft and or violence
- Welcome and assist patrons with information regarding NYC activities
- Maintenance
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Directed traffic and kept property frontage free for guests.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED Diploma -
Herbert H Lehman High School
Bronx, New York01.2008
Some College (No Degree) -
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Outlook System
- Costumer Service training
- Scheduling and Calendar Management
- Meeting Support
- ISR Matrix Training
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Consultative Sales
- Patient Care Expertise
- File Management
- Billing and Invoicing
- Medical Terminology
- Clerical skills
Awards And Acknowledgements
- Falcon Award By New York presbyterian Hospital Security Department
- MVP 2012
Volunteer Experience
SHARE PROGRAM (Self Help and Resource Exchange), Volunteered once a month to assist with the distribution of food packages to the seniors in the community., 2003-2006
References
Available upon request
Languages
Spanish
Limited Working
Timeline
Desk Officer Clerical/ Peace Officer
New York Presbyterian Hospital
08.2021 - Current
Security Officer
Tampa General Hospital
11.2017 - 04.2021
Security/Doorman
Marrakech Hotel
05.2006 - 05.2010
GED Diploma -
Herbert H Lehman High School
Some College (No Degree) -
Bronx Community College of The City University of New York