Jonathan Cruz
Berwyn,IL
Summary
Committed and professional Estimator with proven ability to effectively ensure customer satisfaction and provide successful numbers. Great versitilaty allowing to be an excellent asset to any company in this constant changing field.
Overview
8
8
years of professional experience
Work History
Estimator
Crash Champions
09.2023 - Current
- Experienced in CCC One and Mitchell software to create estimates quickly and accurately under DRP guidelines.
- Established a reputation for delivering accurate estimates, resulting in increased DRP scores.
- Consistent great CSI .
- Used OPS trax to maximize Parts Gross Profit and Delivery times. (Experienced with Parts Trader)
- Experienced with Statefarm, Allstate and Geico DRP and other subsidiary guidelines.
- Established LOR under 14 days
Estimator
Crash Champions
10.2022 - 09.2023
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Enhanced communication with insurance companies by effectively explaining and mapping repair requirements and negotiating fair compensation for labor on repaired panels .
- Facilitated interactions between customers, insurance representatives, and shop, resulting an increase of State Farm DRP score.
- Assumed responsibility of State Farm account at score of 198 in second month with company, resulting high 500s Score by fourth month. State Farm score in the 700s by end of time at location.
Estimator
Interstate Auto Rebuilders
02.2022 - 10.2022
- Exposure to Geico DRP Guidelines.
- Demonstrated adaptability while managing multiple tasks simultaneously in timely manner fashion without sacrificing profitability or accuracy in estimates and parts invoicing.
- Rearranged parts department to improve functionality and keep workspace organized resulting in ease of workload.
Service Advisor
Bermans Infiniti Of Chicago
09.2021 - 02.2022
- Educated customers regarding regular maintenance to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets - required due to pay percentage
- Mandatory 98% or higher CSI
- Worked on customer service psychology and learned how to train customers
Estimator
B&M Auto Collision
08.2019 - 09.2021
- Parts management first two months within company - promoted and began training with estimating software.
- Began with Mitchell Software and working under Progressive guidelines, later moving to CCC one and working on majority of State Farm and Allstate claims.
- Learned the ins and outs of body shop and learned to run tight production to maximize sales.
- Built relationships with insurance adjusters and customers to not only meet expectations but provide outstanding experience
Assistant Manager
Panda Express
02.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive but productive work environment.
- Great work environment led to great performance during quick paced and high stress situations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Chef
Panda Express
07.2017 - 02.2018
- Oversaw Woks, Flat top and prep stations, cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized stations to keep work consistently productive.
- Placed orders to restock items before supplies ran out.
Technician Apprentice
Mustang Auto Repair
03.2016 - 07.2017
- Exposure to suspension and drivetrain mechanics, learned to diag and problem solve based on concerns.
- Minimized errors during installations by meticulously following All Data Procedures established guidelines for assembling, wiring, and calibrating equipment.
Shift Lead
Crystal Tree Country Club
12.2016 - 06.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma -
Morton East High School
Cicero, IL05.2019
Skills
- Versatile
- Bilingual (Spanish)
- Experienced in CCC One
- Works well under Pressure
Timeline
Estimator
Crash Champions
09.2023 - Current
Estimator
Crash Champions
10.2022 - 09.2023
Estimator
Interstate Auto Rebuilders
02.2022 - 10.2022
Service Advisor
Bermans Infiniti Of Chicago
09.2021 - 02.2022
Estimator
B&M Auto Collision
08.2019 - 09.2021
Assistant Manager
Panda Express
02.2018 - 08.2019
Chef
Panda Express
07.2017 - 02.2018
Shift Lead
Crystal Tree Country Club
12.2016 - 06.2017
Technician Apprentice
Mustang Auto Repair
03.2016 - 07.2017
High School Diploma -
Morton East High School