Jonathan Cruz
Assistant Manager
Upper Darby,PA
Summary
Dynamic Assistant Manager with a proven track record at El Pueblito Supermarket, excelling in operations management and team leadership. Achieved significant improvements in customer satisfaction and staff development. Skilled in problem-solving and employee scheduling, adept at fostering a collaborative and efficient workplace. Reduced cash discrepancies, demonstrating a keen eye for detail and cost reduction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
El Pueblito Supermarket
Upper Darby, Pennsylvania
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Student
Delaware County Community College
Marple Township, PA
08.2024 - Current
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Utilized professor office hours to clarify topics needing elaboration.
- Completed rigorous readings as directed to support unit learning goals.
Education
High School Diploma -
Upper Darby High School
Delaware County, PA 08.2020 - 06.2024
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Employee scheduling
Timeline
Student
Delaware County Community College
08.2024 - Current
Assistant Manager
El Pueblito Supermarket
11.2021 - Current
High School Diploma -
Upper Darby High School
08.2020 - 06.2024
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