Jonathan Curiel
Garland,TX
Summary
Account Management expert with a track record in handling high-volume commercial accounts and resolving issues through cross-functional teamwork. Skilled in building client relationships, managing escalations, and identifying growth opportunities. Bilingual in Spanish and English, with strong analytical and communication abilities.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert (SME) - Ferguson Account
New Leaf Service Contracts
01.2024 - Current
- Serve as primary contact and escalation lead for high-volume enterprise commercial account, managing complex client issues from intake to resolution.
- Cultivated strong relationships with Ferguson showroom teams, manufacturers, service providers, and internal stakeholders for timely service delivery.
- Coordinated cross-functional teams to resolve claims and meet client expectations effectively.
- Conducted root cause analysis to identify recurring issues and opportunities for service improvements.
- Prepared structured claim summaries, performance insights, and trend reports to inform leadership decisions.
- Managed dozens of concurrent escalations, enhancing turnaround times and minimizing repeat follow-ups.
- Employed Excel reporting tools to monitor account performance and identify bottlenecks for continuous improvement.
Head Coach
Atlético Dallas Youth
01.2019 - Current
- Cultivated ongoing relationships with stakeholders including parents, players, and club leadership.
- Directed communication, scheduling, and performance expectations to drive program success.
- Established accountability and structure while managing competing priorities and timelines.
- Acted as primary point of contact for inquiries, concerns, and issue resolution.
Manager Technician
Tex Best
01.2018 - 01.2023
- Oversaw daily operations, including technician scheduling and workload prioritization for multiple service accounts.
- Acted as primary contact for escalated customer issues, ensuring timely and professional resolutions.
- Collaborated with internal teams to enhance service consistency and operational efficiency.
- Facilitated account retention through organized communication and follow-up on service improvements.
Education
High School Diploma -
Allen High School
Allen, TXSkills
- Account management and client relations
- Client inquiry and escalation handling
- Cross-functional collaboration
- Issue resolution and escalation management
- Upselling and service expansion
- Account performance tracking
- Process improvement and efficiency
- Excel reporting and analysis
- Stakeholder communication and presentation skills
- Customer satisfaction strategies
Industry Knowledge
- Landscaping industry experience through hands-on operational support
- Knowledge of commercial and residential landscaping services
- Service coordination, scheduling awareness, and quality control standards
Languages
Spanish
Professional
Timeline
Subject Matter Expert (SME) - Ferguson Account
New Leaf Service Contracts
01.2024 - Current
Head Coach
Atlético Dallas Youth
01.2019 - Current
Manager Technician
Tex Best
01.2018 - 01.2023
High School Diploma -
Allen High School