Jonathan Dansbury
Bordentown,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Morrisville Lanes
05.2019 - Current
- Provide exemplary knowledge of difference facets of bowling center environment.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized efficiency by coaching and mentoring personnel on company practices, procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reported issues to higher management with great detail.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Front Desk Manager
Curtis Lanes
11.2013 - 09.2019
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Attended staff meetings and brought issues to attention of upper management.
Utility Worker - Buildings & Grounds
Bordentown Regional School District
07.2008 - 11.2013
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Performed timely snow removal and ice management during winter months for safe campus access.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IT Technician
Bordentown Regional School District
07.2006 - 06.2008
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
Cashier
Acme
02.2004 - 10.2004
- Set up new sales displays each week with fresh merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Bordentown Regional High School
Bordentown, NJ06.2005
Business Administration
Mercer County Community College
Trenton, NJSkills
- Financial Planning
- Performance Analysis
- Team Player
- Desktops, Laptops, and Mobile Devices
- Business Forecasting
- Staff Scheduling
- Time management
- Detail-oriented
- Communication
- Leadership
- Critical thinking
- Problem-solving
- Active listening
- Adaptability
- Decision making
- Attention to details
Timeline
General Manager
Morrisville Lanes
05.2019 - Current
Front Desk Manager
Curtis Lanes
11.2013 - 09.2019
Utility Worker - Buildings & Grounds
Bordentown Regional School District
07.2008 - 11.2013
IT Technician
Bordentown Regional School District
07.2006 - 06.2008
Cashier
Acme
02.2004 - 10.2004
High School Diploma -
Bordentown Regional High School
Business Administration
Mercer County Community College
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