JONATHAN DASHER
Brooklyn,NY
Summary
Accomplished and energetic shift leader with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include training employees, looking after everyone's work and being a great leader to the team.
Overview
14
14
years of professional experience
Work History
Security Officer Supervisor
Allied Universal Security Services
08.2023 - Current
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
Carrier
Meals on Wheels
08.2022 - 11.2023
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Developed strong relationships with clients, providing excellent customer service and support.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
- Led training sessions for new employees, fostering a positive work environment and strong teamwork.
Shift Supervisor
CVS Pharmacy
03.2018 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Clerk cashier
Duane Reade
04.2016 - 12.2018
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Calculate total payments received during a time period, and reconcile this with total sales
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
Clerk cashier
Cvs pharmacy
09.2010 - 04.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Offer customers carry-out service at the completion of transactions
Education
High School Diploma - Global
Brooklyn School For Global Studies
Brooklyn, NY06.2009
Timeline
Security Officer Supervisor
Allied Universal Security Services
08.2023 - Current
Carrier
Meals on Wheels
08.2022 - 11.2023
Shift Supervisor
CVS Pharmacy
03.2018 - 09.2022
Clerk cashier
Duane Reade
04.2016 - 12.2018
Clerk cashier
Cvs pharmacy
09.2010 - 04.2015
High School Diploma - Global
Brooklyn School For Global Studies