Jonathan Datcher
Temple,TX
Summary
Progressive and dynamic experience as a professional, ethical, sales goals-based, metric-driven, people manager who is versatile enough to work as an individual contributor. Ability to direct complex projects from concept to fully operational status. Managed the sales process from start to finish while guaranteeing world-class customer service for a smooth sales process. Goal-oriented with exceptional leadership capabilities. Organized, highly motivated, and detail-oriented problem solver. Proven ability to work in unison with staff, senior management, and the corporate office. Ensure compliance and quality standards through the execution of policies and ethics. Uncover hidden challenges and goals with clients to better position product solutions. Effectively communicate the brand's value proposition, product vision, and capabilities to clients and stakeholders. Maintain and expand the database of prospects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director Of Operations
Heart of Texas Goodwill Industries Inc
09.2023 - Current
- Complete oversight of the Transportation Department, Contract Services, Facilities, Maintenance, Alternative Donation Centers, and Salvage Operations
- Revamped the entire operations department to include personnel, budget, scheduling, and logistics changes
- Reorganized contract services for a streamlined approach
- Procured new contracts from government agencies
- Brought on coordinators, administrators, and managers to oversee individual departments
- Sold a surplus of books gaining the company an additional 100k revenue in 1 month
- Reorganized over 50k square feet of warehouse space for efficiency
- Worked with Government agencies to legalize transportation operations
- Brought buildings up to code standards
- Source new vendors for additional revenue
Regional Marketing Manager
Saratoga Homes
02.2019 - 09.2023
- Assist clients in achieving their new home ownership goal by finding or designing their new home
- Build rapport and coordinate with realtors and brokers
- Hold open houses
- Responsible for ensuring a smooth and quality sales process for new homeowners
- Pre-qualify buyers
- Follow up with lenders
- Order surveys
- Source and pay trades
- Follow up with home buyers after close for referrals
- Attend trade shows
- Train new hires
- Manage CRM
Solution Manager
Verizon Wireless
01.2014 - 08.2019
- Visit other builders to learn about their promotions, standards, sales, and production process
- Greet, demo, site, and write homeowners
- Follow up with the loan process, walk-through, and closing to ensure the transaction is completed quickly
- Manage CRM from the beginning to the end of the customer lifecycle
- Trained Senior Marketing Managers on the new data entry process
- Worked in multiple sales offices across the Austin Metro area
- Was able to secure a signed contract within the first 3 days of sales production
- Increased exposure of builder by 50% via multiple marketing efforts
- Designed and implemented new marketing campaigns
- Reorganized how contracts were filled out and submitted for better clarity and fewer errors
Retail Sales Manager
T-Mobile
03.2011 - 12.2013
- Served in a leadership role, performing all store management functions, including scheduling, inventory, and customer interactions
- This includes all front and back-of-house operations while owning several metrics-based initiatives to impact the district numbers positively
- Prepared and presented materials for training/meetings territory-wide via webinar
- Prepared performance agreements per the company-mandated success management process
- Suggested and implemented key planogram changes to improve customer experience
- Recruited and promoted valuable talent that became cross-functional within the organization
- Laid foundation for retail to business sales
- Tripled sales via retail to business, digital platform, and salesforce
- Overcome objections from representatives and customers
- Improved Net Promoter Score from 74% to 96%
Assistant Retail Business Manager
Cricket Wireless
09.2007 - 02.2011
- Met with RF engineers to address coverage issues and move the network from 3g to LTE
- 200% lift in R2B sales
- 163% lift in overall sales
- Served in a customer-facing retail management role, overseeing store operations, including personnel and inventory management, customer service, and support
- Built market share with the Brazos County through retail and indirect channels
- Managed staffing, scheduling, and training employees
- Acting Indirect Account Manager
- Maintained inventory
- Monitored the customer experience and handled escalations
- Opened an additional 6 key points of distribution via indirect channel
- Successfully launched the B/CS market and opened numerous corporate stores out of the market
- Established cross-marketing with area businesses and grassroots campaigns
- Focused on community outreach projects to build a positive brand presence
Education
Bachelor of Science -
Bellevue University
Bellevue, NESkills
- Action Plans
- Apple IOS
- Coaching
- Collaborative Teamwork
- Cost reduction
- CRM
- Leading by Example
- Manage Time Efficiently
- Mini Tab
- MS Office (Word, Excel, Outlook, PowerPoint)
- Payroll Approval
- Performance Appraisals
- Process management/improvement
- Quarterly Business Reviews
- Scheduling
- Setting Benchmark
- Six Sigma
- Strategic Vision Planning
- Training
- Windows
- Capital spending
- Retail build outs
- Operations management
- Team leadership
- Employee development
- Customer service management
- Budget development
- Human resources
- P&L management
- Goal setting
- Policy development and enforcement
- Revenue growth
- Department oversight
- Financial oversight
- Performance evaluations
- Administrative management
- Revenue forecasting
- Program administration
- Payroll administration and timekeeping
- Business development
- Purchasing and planning
- Logistics
- Contract administration
Websites
Certification
Real Estate Sales Agent License
Timeline
Director Of Operations
Heart of Texas Goodwill Industries Inc
09.2023 - Current
Regional Marketing Manager
Saratoga Homes
02.2019 - 09.2023
Solution Manager
Verizon Wireless
01.2014 - 08.2019
Retail Sales Manager
T-Mobile
03.2011 - 12.2013
Assistant Retail Business Manager
Cricket Wireless
09.2007 - 02.2011
Bachelor of Science -
Bellevue University
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