Summary
Overview
Work History
Education
Skills
Technical Skills
Additional Skills
Timeline
Generic

Jonathan Davenport

Jenkintown,PA

Summary

Dynamic professional with proven expertise in client relationship management, consultative sales, and customer needs assessment. Demonstrates a thorough understanding of the sales cycle, ensuring customer satisfaction throughout all interactions. Highly skilled negotiator and presenter experienced in cold-calling, consistently achieving revenue growth while minimizing costs. Adept at leading teams to optimize performance and drive business success.

Overview

19
19
years of professional experience

Work History

Customer Development Representative

POWER HOME REMODELING
Chester, PA
01.2024 - Current
  • Organize a structured field marketing strategy daily.
  • Execute a strategy averaging 80+ door knocks a day.
  • Create appointments during direct-to-consumer marketing.
  • Conduct daily role-play sessions to strengthen remodeling sales skills.
  • Generated over $250,000 in revenue.
  • Member of the Top 4 team in the company during the third quarter of 2024.
  • Estimate the sale percentage to be over 70%.

Remodeling Consultant

POWER HOME REMODELING
Chester, PA
01.2024 - Current
  • Negotiate project costs through marketing programs, increasing sales opportunities.
  • Present and demonstrate home remodeling solutions that positively impact energy efficiency while reducing costs.
  • Measure and inspect exterior home remodeling projects, including windows, doors, roof, and attic space. Provide detailed reports to homeowners on the current and future state of the home's exterior.
  • Provide detailed reports to homeowners on the current and future state of the home's exterior.
  • Closed $200,000 in revenue.
  • Completed window, door, roof, and attic insulation training.

Sales Consultant

SLOANE AUTOMOTIVE GROUP
Glenside, PA
01.2022 - 01.2024
  • Formulated sales objectives consistent with the market outlook.
  • Conducted proactive greetings, facilitating customer buy-in.
  • Initiated the qualification process, gaining clarity on customer requirements.
  • Organized vehicle options, providing relevant solutions.
  • Managed customer relationship tools, streamlining sales and service deliverables.
  • Executed logistics with the sales product, the customer, and the sales team.
  • Negotiated pricing with composure, advancing product sales.
  • Explained the benefits and limitations of vehicle features, alleviating customer concerns while increasing ancillary product sales opportunities.
  • Consistent in vehicle upselling, targeting monthly goal completion.
  • Performed daily customer follow-up, cultivating customer-business relationships.
  • Generated over a quarter of a million dollars in profit over the previous year.
  • Created $1,000 in profit per deal in back-end products sold, including ancillary products and financing.
  • Averaged over 1.5 ancillary products sold per deal.
  • Rank the top four new vehicle sales, maintaining a 13-vehicle delivery average.
  • Proficient in CRM tools, Vin Solutions and Auto Mastermind, averaging over 500 activities (calls, emails, texts) a month.
  • 12:1 ratio of activities (calls, emails, texts) per lead.

Insurance Producer

symmetry financial group
Philadelphia, PA
01.2020 - 01.2022
  • Developed and executed innovative sales strategies.
  • Managed sales transactions from the initial point of contact to policy placement.
  • Maintained exceptional customer service through proactive processes.
  • Established lasting relationships with customers while laying the foundation for future sales opportunities.
  • Created strategic plans to increase efficiencies within sales and recruiting.
  • Connected with peers and their aspirations, cultivating a winning atmosphere.
  • Promoted life insurance policies, utilizing the cash value feature, to maximize benefits while alive.
  • Customized plans for families seeking mortgage protection, disability, final expense, and universal life.
  • Sold over $5 million in face amount, ensuring future financial protection.
  • Educated customer base on the benefits of cash value insurance generating thousands of dollars in cash savings.
  • Collaborated with small businesses to establish a life insurance sector, promoting long-term financial health and wellness.
  • Hired a virtual assistant to delegate call duties and set appointments.
  • Organized dial teams produce 200-plus calls per session.

Area Car Sales Manager

Enterprise Holdings
Wayne, PA
01.2016 - 01.2020
  • Hired, trained, and evaluated personnel in sales, marketing, and customer service.
  • Planned and directed staffing, training, and performance to control and advance sales and service programs.
  • Reviewed records and reports to project sales and determine profitability.
  • Supervised the sales team's day-to-day activities.
  • I coached the assistant management daily, motivating them to exceed goals.
  • Oversaw a profitable dealership with $2.5M in revenue, and supervised employees.
  • Earned dealership sales record for multiple months, with the highest sales total of 85 vehicles.
  • Achieved three quarters of $1M in net profit, with over 750 sold vehicles, contributing to a regional award for Fiscal Year 2019.
  • Ranked 39th out of 127 dealerships nationwide in performance, including an 18% fleet growth in Fiscal Year 2019.
  • Developed Sales Consultant of the Year for Fiscal Year 2018 and Fiscal Year 2019, averaging over 17 sales per month.
  • Trained and developed four Senior Sales Consultants during my tenure (the most in the region), with qualifications including a 14 sales per month average for the calendar year to date and Finance and Insurance test completion.
  • Oversaw Sales Consultant training as a subject matter expert, educating over 40 Sales Consultants on car sale processes.
  • Created processes to enhance customer experience, including a post-sale finance checklist aimed at reducing the time between sale and lender/customer outreach, along with a service plan of action that proactively addresses vehicle issues while alleviating concerns.
  • Maintained a 90% completely satisfied customer service score during my tenure by executing the proper sales cycle, completing meet-and-greet, and initiating post-sale contact.
  • Reduced controllable expenses (deal acquisition fees, trade-over allowance, and bad debt) percentage from over 10% down to less than 6% from Fiscal Year 2017 to Fiscal Year 2019.

Assistant Sales Manager

Enterprise Holdings
Wayne, PA
01.2011 - 01.2016
  • Monitored sales activities.
  • Assigned duties, including proper price tag and FTC placement, title organization, in addition to reconciling keys.
  • Oversaw dealership fleet management, including logistics, lot staging, and daily vehicle count.
  • Operated dealer systems to manage compliance and provide vehicle purchase options.
  • Controlled dealership sales process execution is responsible for communicating effectively with the intent to inform and influence a customer's buying decision.
  • Controlled product sales generate $1M annually as the top sales assistant.
  • Impacted five managerial promotions, including two regional manager promotions, consistently leading the dealership management team regionally in product sales revenue, which resulted in top-ranking profit gains.
  • Delivered excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Mastered auto finance deal structure, including loan-to-value ratios, debt-to-income ratios, payment-to-income ratios, and credit file review, allowing for more sales opportunities while creating financial savings for the dealership and customers.

Senior Sales Consultant

Enterprise Holdings
Wayne, PA
01.2007 - 01.2011
  • Built relationships with the customer base to create brand awareness and promote sales growth.
  • Executed a marketing plan to drive lead generation from referral sources.
  • Supported the management team with office operations to ensure efficiency.
  • Recognized as Sales Consultant of the Year for Fiscal Year 2010, selling over 150 vehicles.
  • Sold over 20 vehicles a month numerous times, with a high of 25 sales.

Sales Consultant

Enterprise Holdings
Wayne, PA
01.2006 - 01.2007
  • Contacted customers to discuss vehicle needs, products, and services.
  • Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
  • Demonstrated and explained the operation and use of products.
  • Maintained customer records using automated systems.
  • The dealership sold a high of 19 cars in April 2007, accounting for 20% of a record 97 sales for the dealership.

Education

Bachelor of Arts (BA) - Communication

LaSalle University
Philadelphia, PA

Skills

  • Customer relationship management
  • Sales strategy development
  • Cross-selling strategies
  • Resolution-oriented
  • KPI analysis
  • Sales forecasting
  • Data analysis
  • Process optimization

Technical Skills

  • Salesforce
  • Vin Solutions
  • Dealertrack
  • Route One
  • Auto Mastermind

Additional Skills

  • DISC Assessment Trained
  • Emotional Intelligence
  • Integrity Coaching

Timeline

Customer Development Representative

POWER HOME REMODELING
01.2024 - Current

Remodeling Consultant

POWER HOME REMODELING
01.2024 - Current

Sales Consultant

SLOANE AUTOMOTIVE GROUP
01.2022 - 01.2024

Insurance Producer

symmetry financial group
01.2020 - 01.2022

Area Car Sales Manager

Enterprise Holdings
01.2016 - 01.2020

Assistant Sales Manager

Enterprise Holdings
01.2011 - 01.2016

Senior Sales Consultant

Enterprise Holdings
01.2007 - 01.2011

Sales Consultant

Enterprise Holdings
01.2006 - 01.2007

Bachelor of Arts (BA) - Communication

LaSalle University

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Jonathan Davenport