Jonathan Davis
Orlando,FL
Summary
Insightful IT professional. Eager to provide technical support of workstations, operating systems, networks, hardware and software, including installation, configuration and preventive maintenance in a technical environment. Focused on resolving issues with effective troubleshooting and maximum customer satisfaction. Willing to adapt to new concepts, technologies and environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Asset Manager
FBC Mortgage LLC
01.2018 - Current
- Currently migrating users to Azure AD joined computers
- Currently managing the entire hardware and software product lifecycle
- Maintaining and monitors hardware/software inventory database to ensure compliance
- Maintaining copier inventory and oversees delivery, relocations and end of lease returns
- Imaging of laptop devices for employee use
- Adhering to license count for computers in stock.
IT Helpdesk Team Lead
FBC Mortgage LLC
01.2017 - 01.2018
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
IT Helpdesk Analyst
FBC Mortgage LLC
01.2015 - 01.2017
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Diagnosed and troubleshot hardware, software and network issues.
Technical Service Advisor
Tiger Direct
01.2013 - 01.2015
Education
High School Diploma -
Oak Ridge High School
Orlando, FLAS - Information Technology
Orange Technical College
2013
Skills
- Microsoft Endpoint Management, Microsoft Deployment Toolkit
- Windows Servers/Active Directory Management
- Helpdesk Support, Office 365, Teams
- Asset Management, Azure AD
Certification
- Comptia A+
- Comptia Network+
- Comptia Security+
- Microsoft Certified: Azure Administrator Associate
Timeline
IT Asset Manager
FBC Mortgage LLC
01.2018 - Current
IT Helpdesk Team Lead
FBC Mortgage LLC
01.2017 - 01.2018
IT Helpdesk Analyst
FBC Mortgage LLC
01.2015 - 01.2017
Technical Service Advisor
Tiger Direct
01.2013 - 01.2015
High School Diploma -
Oak Ridge High School
AS - Information Technology
Orange Technical College