Jonathan Davis
Kyle
Summary
Dynamic and results-driven Store Manager with 26 years of experience in retail/sales management , excelling in customer relations and team leadership. Proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in inventory management and dedicated to fostering a positive work environment through effective training and mentoring.
Overview
2026
2026
years of professional experience
Work History
Store Manager
PLS Financial Services
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Branch Manager
Hertz Rental Car
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Manager
Ross Dress for Less
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Product Specialist
Steele Auto Group
07.2024 - 03.2025
- Assisted with demonstrations for Product or Service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to Number junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Education
Associates - Billing And Coding
The College of Health Care Professions
TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
26 years of management and customer service skills
Loyalty to the company I work for
Being a leader and never giving up in adversity and overcoming life obstacles as well as career obstacles
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Product Specialist
Steele Auto Group
07.2024 - 03.2025
Store Manager
PLS Financial Services
Branch Manager
Hertz Rental Car
Assistant Manager
Ross Dress for Less
Associates - Billing And Coding
The College of Health Care Professions
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