Jonathan Davis
Garfield,New Jersey
Summary
Dedicated leader in customer service with 30+ years of experience, seeking a position in customer service where my extensive experience will be further developed and utilized.
Overview
30
30
years of professional experience
Work History
Safety and Security Officer
Dignitary Security Solutions Inc.
06.2021 - Current
- Provided a secure environment for employees and visitors through proactive monitoring of premises and responding promptly to security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Overnight Manager
Lowe’s Home Improvement
04.2021 - 09.2025
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
Freight Supervisor
HOME DEPOT
03.2015 - 02.2021
- Managed workflow of 20+ associates to maintain efficient merchandise display replenishment.
- Entered and documented merchandise quality and quantity upon arrival.
- Quality-checked customers' special orders and sent confirmation to customers.
- Verified safe use of machines by associates.
- Itemized and located merchandise that is placed in the overheads of bays.
- Troubleshoot associates' inquiries.
- Produced paperwork for transfers from and to other stores.
- Operated various machinery including electric ladder, forklift, mobile pumpjack, order picker and reach machine.
- Back-up appliance associate, cashier, order picker, and service desk associate.
Customer Service Representative
GRAPHICS SERVICE BUREAU
08.2007 - 09.2012
- Created and distributed necessary documentation to appropriate staff upon completion of work detail.
- Provided efficient and effective customer service through timely response and solutions to customer concerns and inquires.
- Maintained accurate and up to date project logs for staff and management. Disseminated logs by email to appropriate team members.
- Ensured timely completion of departmental projects through effective delegation of responsibility to appropriate staff.
- Assisted team leaders and clients with the distribution and retrieval of completed and future projects.
Education
A.A. degree - Liberal Arts and Social Sciences
WESTCHESTER COMMUNITY COLLEGE (SUNY)
Valhalla, NY01.1997
Skills
- Customer Service Management
- Complaint Handling & Resolution
- Effective communicator, polished telephone, interpersonal, and writing skills
- Detail-oriented multi-tasker with the ability to balance competing priorities and tight deadlines
- Team-building & Training
- Forklift, Reach Machine, Order Picker and Motorized Pump-jack
- Order Fulfillment Sales & Margin Improvement
Timeline
Safety and Security Officer
Dignitary Security Solutions Inc.
06.2021 - Current
Overnight Manager
Lowe’s Home Improvement
04.2021 - 09.2025
Freight Supervisor
HOME DEPOT
03.2015 - 02.2021
Customer Service Representative
GRAPHICS SERVICE BUREAU
08.2007 - 09.2012
A.A. degree - Liberal Arts and Social Sciences
WESTCHESTER COMMUNITY COLLEGE (SUNY)
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