Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Jonathan Davis

Hamburg,NY

Summary

Through almost 20 years of hands on customer interaction based work, the skills and knowledge cultivated and learned would be a beneficial addition to a position such as a sales associate, as i have gained many years of honing the craft of working with customers to provide outstanding customer service and relations, while maintaining complete professionalism, as well as balancing multiple responsibilities as well as taking on leadership roles and guiding a positive driven workforce to accomplish goals, meet standards and ensure a worker/customer goal oriented atmosphere. Driven for conflict resolution and quality of product in all forms, composed and goal oriented during adversity, while maintaining a positive and resolutive mindset and attitude, while building and encouraging teamwork practices in any and all regards

Overview

17
17
years of professional experience

Work History

Assistant Prepared Foods Manager

Tops Markets LLC
03.2020 - 07.2025
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Monitored team productivity and performance to support goals.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Coached and motivated team, driving sales and delivering exceptional customer service.
  • Communicated plans and actions to meet departmental goals.
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.
  • Resolved conflicts between team members promptly using sound judgment based on company policies.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
  • Enforced work practices and procedures to reduce workplace safety and health hazards.
  • Fostered positive relationships with clients through proactive communication tactics.
  • Collaborated with staff to develop and carry out processes.
  • Delegated tasks, freeing up time to focus on higher-value activities.
  • Collaborated with staff to develop and carry out processes, resulting in improved performance.
  • Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
  • Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
  • Counseled and disciplined employees, driving performance improvement.
  • Analyzed and resolved quality and customer service issues, recommending system improvements.
  • Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
  • Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
  • Liaised regularly with upper management to ensure alignment of goals and objectives.
  • Implemented cost reduction measures without compromising quality or client satisfaction.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Developed existing team into high productivity, results-oriented unit through creative initiatives.
  • Developed training modules and documentation to train staff.
  • Prioritized Customer relationships as key focus, maintaining a business and personal relationship that encouraged customer satisfaction and return.
  • Maintained work prep areas and practice in food safety quality and department cleanliness as top priority to aid in customer satisfaction.

Prep Food Associate

Orchard Fresh
10.2018 - 03.2020
  • Prepared recipe components by measuring, washing, cutting and portioning materials.
  • Contributed to the development of innovative menu items through participation in brainstorming sessions with the culinary team.
  • Cleaned tools, plates, trays, and areas according to requirements.
  • Implemented cost-saving measures in ingredient sourcing, contributing to increased profitability for the business.
  • Implemented and maintained quality control processes.
  • Consistently achieved sales targets by upselling menu items and promoting daily specials.
  • Received numerous commendations from management for exceptional teamwork and dedication to providing exceptional customer service.
  • Trained new employees on company policies, procedures, and food handling techniques to maintain consistent service levels.
  • Collaborated with fellow team members to ensure smooth operations during busy periods, reducing wait times for customers.
  • Promoted a positive work environment among colleagues through effective communication skills.
  • Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
  • Prepared customized meals according to individual customer dietary needs and preferences, enhancing overall dining experience.
  • Adhered to portion control guidelines when preparing dishes, reducing food wastage without compromising quality.
  • Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
  • Assisted in the successful launch of new menu items through meticulous preparation and attention to detail.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Developed and maintained positive relationships with customers to enhance service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Meat Department Clerk

Tops Markets LLC
09.2008 - 09.2018
  • Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Followed proper safety, handling, and cross-contamination procedures.
  • Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
  • Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
  • Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
  • Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
  • Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Restocked products based on available inventories and customer demands.
  • Utilized sharp knives and other cutting tools safely while maintaining a clean work area for optimal productivity.
  • Consulted with customers to discuss available meats, different cuts and quality options.
  • Developed a comprehensive understanding of various cuts of meat, enabling accurate recommendations to customers based on their preferences.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Provided knowledgeable advice on cooking techniques and recipes, enhancing customer experience and fostering loyalty.
  • Prepared attractive displays that showcased the variety of meats available, encouraging customers to try new products.

Education

Associate in Arts (A.A.) - Early Childhood Studies

Erie Community College
Buffalo, NY
07.2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Relationship building
  • Staff training and development
  • Complex Problem-solving
  • Documentation and reporting
  • Strategic planning
  • Customer relationship management (CRM)
  • Goal setting
  • Staff development
  • Project planning
  • Sales management
  • Performance management
  • Marketing
  • Policy implementation
  • Product management
  • Budget control
  • Emergency response
  • Salesforce management
  • Safety procedures
  • Coaching and mentoring
  • Conflict resolution
  • Work prioritization
  • Inventory management
  • Change management
  • Disciplinary techniques
  • Positive attitude
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Attention to detail
  • Problem-solving
  • Organizational skills
  • Excellent communication
  • Adaptability and flexibility
  • Self motivation
  • Professionalism
  • Active listening
  • Problem resolution
  • Team collaboration
  • Team building

LANGUAGES

Spanish
Conversational
High School

Timeline

Assistant Prepared Foods Manager

Tops Markets LLC
03.2020 - 07.2025

Prep Food Associate

Orchard Fresh
10.2018 - 03.2020

Meat Department Clerk

Tops Markets LLC
09.2008 - 09.2018

Associate in Arts (A.A.) - Early Childhood Studies

Erie Community College

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