JONATHAN DAWSON
Rocky Point,NC
Overview
18
18
years of professional experience
Work History
Firefighter
Rocky Point Fire Department
05.2024 - Current
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Assistant Parts Manager
TLG Peterbilt
01.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Promoted brand at industry events and through ongoing networking efforts.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
Parts Sales Associate and Service Advisor/Warranty Administrator
Triple-T/ Velocity Truck Centers
09.2019 - Current
- Communicated product expertise and department process improvements to meet organizational goals
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Received, examined and reshelved returned parts
- Daimler, International, Mack, Volvo, Isuzu, and multiple aftermarket parts suppliers
- Proficient in CDK.
Railroad Conductor
Norfolk Southern
05.2014 - 07.2019
- On Call- 40 hours per week Train Conductor In my current position I work one on one with a train engineer to operate and move the train safely to our destination
- Operate track switches and couple cars - Work on freight and ethanol trains in yard operations or on the road - Monitor all track signals and relay information to the engineer and dispatcher - Responded to 100% of call outs; 24/7 on call position.
Account Manager/ Analyst
Red Bull
06.2010 - 05.2014
- This position included customer service, analytical and administrative work
- I worked with fellow employees to make sure routes were closed and monies were collected
- Working with customers to make sure they were happy with their products and anything we could improve on
- Monitored and tracked sales reports for daily, weekly and monthly trending Assembled settlements and payments from customers - Compiled payments daily from all routes - Assisted with daily operations to make sure distribution and payments run smoothly - Managerial operations- supply orders, IT support and assistance, customer service.
Tow Truck Operator and Dispatcher
07.2006 - 10.2010
- 40 hours per week/ +overtime Worked as a field representative for Fosters Towing
- Responded to calls both during work hours and after hours
- Answered incoming calls and then communicated with, and organized a response team
- Effectively dispatched information to tow truck operators - Proficiently operated heavy machinery and equipment - Provided daily customer service to those in need - Responsible for the safety of my co-workers, customers and myself - Responded to 89% of after hour calls - Completed extensive training on operating heavy machinery.
Education
Liberty High School
01.2006
Skills
- Held firefighter 1 and 2; Hazmat Awareness and Operations; EVOC 2 and 3; CPR and First Aid; MOD 1 and MOD 2; Rope 1; Vehicle extrication technician
- Instructed vehicle rescue operations and fire suppression classes and techniques
- Responded to a wide range of emergency situations
- Aided in community awareness and fire prevention
- Excel in all of the stages of the business process and building strong customer relationships
- Highly team-oriented with recognized leadership and communication strengths
- Well-developed organizational, project and account management skills
- Account management, administrative, business process, CPR, customer service, engineer, First Aid, IT support, leadership, machinery, Managerial, Excel, MOD 1, MOD 2, organizational, Safety, sales reports, settlements, switches, technician, phone, utilities
- Public speaking abilities
- Learning Management Systems
- Data Entry
- Work Coordination
- Public Speaking
State
NC
City
Rocky Point
Zip
28457
References
Available upon request
Hobbies and Interests
VOLUNTEER, Little Fork Volunteer Fire Department July 2006 - September 2012 Marshall Volunteer Fire Department September 2012 - February 2015 Coles District Volunteer Fire Department October 2010 - September 2014 Warrenton Volunteer Fire Department September 2014 - Current Volunteer Work Firefighter In this position I was a firefighter, driver and a sergeant of fire suppression.
Timeline
Firefighter
Rocky Point Fire Department
05.2024 - Current
Assistant Parts Manager
TLG Peterbilt
01.2023 - Current
Parts Sales Associate and Service Advisor/Warranty Administrator
Triple-T/ Velocity Truck Centers
09.2019 - Current
Railroad Conductor
Norfolk Southern
05.2014 - 07.2019
Account Manager/ Analyst
Red Bull
06.2010 - 05.2014
Tow Truck Operator and Dispatcher
07.2006 - 10.2010
Liberty High School
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