Jonathan De La Mora

Operations Assistant Managers (OAM) are responsible for ensuring the smooth operation of the Customer Service Desk, Pro

Operations, Receiving, Tool Rental, Order Fulfillment, Lot Loaders and Back Office. The OAM also will have management responsibility for

freight handling in “Day Freight” Stores. OAMs partner with Store Manager and other ASMs to develop strategies and objectives to drive sales

and profitability develop game plans to implement department strategies, manage direct reports, and ensure smooth department operations.

ASMs direct associates to top priorities throughout the store and provide regular coaching and ensure associates are equipped with proper

understanding of operational process. The OAMs steer profitability through expense management, shrink mitigation and overall operational

efficiency. OAMs lead by example as a champion of people while delivering consistent results in sales, service, & profitability. OAMs have a

duty to uphold, maintain, and support all lawful company policies and positions.

The Specialty Assistant

Store Managers (SASMs) oversee Specialty departments to ensure the successful execution of core programs to improve customer service,

product availability and store appearance. SASMs partner with the Store Manager, other ASMs, Home Services and Merchandising field

teams to develop strategies and objectives to drive sales and profitability and develop game plans to implement department strategies,

manage direct reports, and ensure smooth department operations. SASMs direct associates to top priorities throughout the store, provide

regular coaching and ensure associates are equipped with proper selling skills. ASMs lead by example as a champion of people while

delivering consistent results in sales, service and profitability. SASMs have a duty to uphold, maintain, and support all lawful company.