Jonathan De La Torre
Dallas,TX
Summary
Dynamic leader with a proven track record at Challenge Manufacturing, excelling in team supervision and performance improvement. Skilled in coaching and mentoring, I significantly enhanced customer satisfaction and operational efficiency. Expert in problem-solving and quality improvement, my strategic approach led to tangible achievements in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Weld Destruct Team Lead
Challenge Manufacturing
03.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
Picker
Amazon
09.2020 - 06.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Sorted and organized items in designated areas for easy access.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
Package Handler
UPS
08.2019 - 05.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Cashier
Lowes Home Improvment
05.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Uplift Heights Preparatory High School
Dallas, TX05.2019
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- People Management
- Goal Setting
- Quality Improvement
- Issue Resolution
- Work Planning
- Coaching
- Giving Constructive Feedback
Languages
Spanish
Native or Bilingual
Timeline
Weld Destruct Team Lead
Challenge Manufacturing
03.2022 - Current
Picker
Amazon
09.2020 - 06.2021
Package Handler
UPS
08.2019 - 05.2020
Cashier
Lowes Home Improvment
05.2019 - 07.2019
High School Diploma -
Uplift Heights Preparatory High School