Jonathan Dennis
Summary
Motivated and hard working individual with a proven track record at Larry's Dawg House, excelling in crisis management and mechanical maintenance. Demonstrated expertise in elevating customer satisfaction and streamlining operations, marked by adept problem-solving and robust team leadership. Achievements include enhancing team performance and maintaining high compliance standards, showcasing adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Shift Manager
Larry's Dawg House
410 West Union, Athens Ohio
09.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks
- 3 years of machine disassembly and maintenance
- Tracked product receipts, employee hours, and inventory movement
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Promoted a positive work environment through open communication and constructive feedback.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Alexander High School
Albany, OH05-2014
Skills
- Customer service focus/ Crisis Management
- Training and mentoring/ Communication
- Shift leadership/ team building
- Organization/ Clean station
- Incidents management
- Mechanical skills/ basic wiring
- Systems implementation
- Handle materials/ Inspect equipment
- Reliability/ Adaptability
- Problem-solving abilities
- Risk Assessment
- Professionalism
Timeline
Shift Manager
Larry's Dawg House
09.2019 - Current
High School Diploma -
Alexander High School