Jonathan Detro
Rochester
Summary
Dynamic professional with a proven track record at Gannett Media Corporation, excelling in client relationship building and time management. Recognized for effectively resolving customer complaints and maintaining delivery excellence under challenging conditions. Adept at problem-solving and prioritizing tasks to meet tight deadlines while ensuring high-quality service.
Overview
4
4
years of professional experience
Work History
Independent Contractor
Gannett Media Corporation
08.2022 - Current
- Worked through inclement weather and difficult weather systems while maintaining excellence in delivery
- Complete all assigned work within the allotted time frame
- Deal with, and assist with the resolution of customer complaints
- Maintained good relationships with customers
- Worked around issues with dealing with vehicles while maintaining excellence in delivery
- Dealt with time delays with receiving product and figuring out ways to lessen impact on my own delivery schedule
- Worked with very strict self management for time management and work excellence
Cashier
Cookout Restaurant
08.2021 - 08.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted Managers with preparation of food and product
- Assisted in the training of new employees on different stations around the resturant
Testing Administrator
Prometric
05.2021 - 08.2021
- Safeguarded testing materials through proper storage procedures, reducing instances of lost or damaged items significantly
- Ensured accurate test administration by closely adhering to standardized guidelines and protocols.
Education
Bachelor of Business Management And Leadership - Business
Southern Virginia University
Buena Vista, VA05-2021
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Time management
- Self motivation
- Customer support
- Problem-solving
- Task prioritization
Accomplishments
- Esports Captain for 4 semesters
- Esports intern for 3 semesters
- Recorded the first with in SVU Esports history
Timeline
Independent Contractor
Gannett Media Corporation
08.2022 - Current
Cashier
Cookout Restaurant
08.2021 - 08.2022
Testing Administrator
Prometric
05.2021 - 08.2021
Bachelor of Business Management And Leadership - Business
Southern Virginia University
Boys State Graduate
- Selected as a representative to the prestigious Boys State program, focused on leadership, state government, and civic responsibility.
- Participated in hands-on activities like mock legislation, elections, and debates to develop leadership, public speaking, and problem-solving skills.
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